More Information
- Industry Banking
- Company Phone +248 4293 000
- Contact Person Head of Human Resources
ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST
An opportunity has opened for the following:
Position: Receptionist-Bank Clerk
Responsible to: Head of Customer Service Retail
Job Description
Job Summary:
Serve as the first point of contact for customers and visitors at the Bank ensuring a welcoming environment while providing essential banking services and guiding customers to the appropriate area for specialised service, sales, help or advice.
Key Responsibilities:
- Greet and assist customers and visitors in a friendly and professional manner, providing information about the Bank’s services and help customers with their inquiries;
- Guide customers to the appropriate area of delivery for specialised service, sales, help or advice;
- Assist customers in completing forms and applications for various banking services and maintain accurate records and documentation of customer interactions and transactions;
- Perform basic banking transactions, such as processing instructions for deposits, withdrawals, and account inquiries;
- Answer direct incoming phone calls promptly and professionally and support appointment scheduling for Bank Officers and other staff as needed. Assist with Courier Service deliverables and proper record keeping;
- Comply with all Banking Regulations, In House Policies & Procedures, CBS Guidelines, Anti Money Laundering (AML) and Know your Customer (KYC) Policies;
- Assist in maintaining a secure bank environment by monitoring access and reporting any suspicious activities to immediate superiors. Follow security procedures and always minimise security risks;
- Ensure that all banking operations activities and duties are carried out in full compliance with regulatory requirement and policy standards;
- Support operations by performing general clerical duties, including data entry and filing;
- Assist in the preparation and distribution of reports and other documents as required by the department;
Benefits
Remuneration
Salary will be based on qualifications and experience.
Requirements
Qualifications and Experience
- Certificate in Banking, Business, Office Management or Front Office Operations, with previous experience in Customer Service preferably in Banking or Financial services.
- 2 years banking experience and Customer Service Excellence Achievement would be an advantage.
Key Competences
- Excellent customer service skills and caring attitude
- High Integrity, professional ethics, and behaviour
- Ability to listen to customers and negotiate solutions
- Ability to process data entry and analysis quickly and correctly
- Strong organisation skills and ability to handle pressure and deliver workload
- Good written communication, interpersonal and team building skills
- Good working knowledge of MS Word, Excel
How To Apply
Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, curriculum vitae and certificates to Chief Human Resource Officer, by email: careers@nouvobanq.sc.
Call us on: +248 4293 000
Visit our website: www.nouvobanq.sc
Nouvobanq reserves the right to contact only shortlisted candidates for interview.
Closing Date: 20 October 2024
Note:
In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Â Otherwise, the Employer reserves the right not to consider your application for selection.