Ship Supply Customer Relations Manager 1157 views

Position: Ship Supply Customer Relations Manager

Location: Seychelles

Company: APEX Hotel Supplies

About Us:

APEX Hotel Supplies is a leading wholesaler in food distribution, serving hotels, restaurants, resorts, retail shops, supermarkets, cruise liners, super yachts, fishing vessels, and more. With a focus on quality and timely delivery, we specialize in importing premium products from around the globe.

Job Description

PURPOSE

A Ship Supply Customer Relations Manager is responsible for developing and maintaining strong relationships with maritime customers. This role plays a vital part in ensuring customer satisfaction, loyalty, and retention while also facilitating the efficient procurement and delivery of supplies to ships.

KEY RESPONSIBILITIES:

• Customer Engagement:
• Build and nurture relationships with maritime customers, understanding their specific supply needs and preferences.
• Develop strategies to engage with customers and ensure they receive excellent service.
• Supply Coordination:
• Work closely with customers to understand their supply requirements and preferences, such as food, drinks, and other ship necessities.
• Coordinate with order coordinator to ensure on-time delivery of ordered items to ships in various ports.
• Issue Resolution:
• Address and resolve customer concerns, complaints, and inquiries promptly and professionally.
• Collaborate with the procurement, supply chain and Operations teams to ensure seamless order fulfillment.
• Customer Satisfaction Surveys:
• Plan and conduct customer satisfaction surveys to gather feedback on services and products.
• Utilize survey data to make improvements and enhance customer experiences.
• Database Management:
• Maintain accurate customer databases, including contact information and order history.
• Use customer data to personalize interactions and improve service.
• Customer Retention:
• Develop strategies to retain and grow the customer base, focusing on customer lifetime value and long-term relationships.
• Identify and address potential issues or concerns to prevent customer churn.
• Cross-Selling and Up-Selling:
• Identify opportunities for cross-selling and up-selling products or services to maritime customers.
• Collaborate with sales and marketing teams to maximize these opportunities.
• Communication and Feedback:
• Establish effective communication channels with maritime customers, including phone, email, and specialized maritime communication systems.
• Gather and analyze customer feedback and provide insights to improve service quality.
• Reporting and Analytics:
• Generate regular reports on customer relations metrics, such as customer satisfaction, retention, and revenue growth.
• Use data-driven insights to make informed decisions and improvements.
• Debt Management:
• Manage and responsible to collect debts and track payments

Benefits

What we offer:

• A competitive salary package.
• Opportunity to work in a dynamic and fast-growing company.
• Professional growth and development opportunities.
• A chance to contribute to the efficient operations of a leading food wholesaler in the Seychelles

Job Requirements

MINIMUM REQUIREMENTS:

• 4–6 years’ experience in:
  • Customer relations, key account management, or client services
  • Maritime, ship supply, logistics, or shipping-related operations
• Proven experience handling corporate or B2B customers
• Experience coordinating with operations, procurement, and supply chain teams
• Strong understanding of:
  • Ship supply operations and vessel provisioning requirements
  • Maritime customer expectations and time-critical service delivery
• Familiarity with port operations and multi-port coordination is an advantage
• Experience in:
  • Customer retention and relationship growth strategies
  • Cross-selling and up-selling of products or services
  • Debt management, payment follow-up, and customer account reconciliation
• Ability to analyze customer profitability and lifetime value
• Proficiency in CRM systems, ERP platforms, or customer databases
• Strong working knowledge of MS Excel and reporting tools
• Ability to prepare customer satisfaction, retention, and revenue reports
• Excellent verbal and written communication skills
• Strong negotiation and conflict-resolution abilities
• Professional and customer-focused approach when handling complaints and escalations
• Experience conducting customer satisfaction surveys and analyzing feedback
• Ability to translate data insights into service improvements
• Strong relationship-building and stakeholder management skills
• Highly organized with strong follow-up discipline
• Ability to work under pressure and manage multiple customer accounts
• Results-oriented with a proactive and solution-driven mindset
• Willingness to work flexible hours to accommodate vessel schedules
• High level of integrity and confidentiality when handling customer data and financial matters

How to Apply?

Interested candidates should Sign-up or login to apply now or send your CV and a cover letter showcasing your experience and portfolio to recruit@apex.sc with subject line “Ship Supply Customer Relations Manager”

Closing Date: 20th February 2026

Join APEX and play a pivotal role in driving our brand forward

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.