General Sales Agent Executive 622 views

Position: GSA Executive

Department: General Sales Agent (GSA)

Reports to: General Sales Agent Manager

Job Description

Job Summary

Marketing, Sales, Reservations, Ticketing & Airport airline operations duties mainly for Mason’s Travel GSA airlines division.

Duties & Responsibilities

• Promote the services and products of all airlines Mason’s Travel Represent.
• Handle all customers at all time with courtesy and smile.
• Carry out reservations and ticketing as per standard procedures in respective of the airlines.
• Provide travel information to all customers.
• Manage the sales day book & report all sales & collections to GSA accountant on a daily basis.
• Attend Sales seminars & airline related training – local or overseas.
• Action all preflight preparation as per weekly flight schedule.
• Liaise with the local authorities so all Seychelles regulation are applied by respective airlines.
• Handle all passenger complaints & queries at airport and in the office.
• Handle all airport operation activities; including upgrades excess baggage etc.
• Handle all issues regarding delayed flights & over-booking situations, for the respective airlines.

Benefits

Remuneration can be negotiated based upon experience and qualifications.

Training

• On-the-job training
• ISO Awareness Training
• Induction Training

Job Requirements

Qualifications

• Post secondary level of education.
• Trained in Sales & Ticketing to at least intermediate level.
• Customer Service training an advantage.
• Very good knowledge of relevant airline software packages.
• A good level of oral and written English & French, with other languages an advantage.

Experience

• Experience working in a similar field would be advantageous.
• Some experience in sales/marketing/reservations/ticketing would prove useful.

Other Skills and requirements

• People oriented person, a good communicator with very good customer service skills.
• Hard working, energetic, motivated and passionate with good organization skills.
• Pleasant and affable personality.
• Ability to work unsupervised and sometimes under demanding conditions.
• Flexible work approach in order to support the demands of the airline’s operations.
• Minimum of 2 years’ driving experience with a Seychelles Class 2 driving license.

How to Apply?

Interested candidates should Sign-up or login to apply now or forward your CV with covering letter to:

Human Resources Department, Mason’s Travel (Pty) Ltd, PO Box 459, Revolution Avenue, Victoria, OR by e-mail to: recruitment@masonstravel.com

Our Team will respond to shortlisted candidates only.

Closing date for all applications is 5th March 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.