Chief Corporate and Marketing Officer 651 views

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Position: Chief Corporate and Marketing Officer

Responsible to: Chief Executive Officer

Job Description

Job Summary:

Responsible for leading the Bank’s corporate communications, marketing, public relations, brand management, and customer engagement strategies. Support the Executive Leadership Team, contributing to strategic decision-making and ensuring alignment between the Bank’s corporate objectives, brand positioning, customer experience, and public reputation.

Key Responsibilities:

• Provide strategic leadership in shaping and executing the Bank’s corporate communications, marketing, and brand strategy in alignment with the Bank’s vision, mission, and long-term objectives;
• Partner with the Executive Leadership Team to drive organisational strategy, establish enterprise-wide goals, and ensure effective execution across business units;
• Oversee the collection, analysis, and presentation of departmental performance data, management reports, and key metrics to support executive and Board-level decision-making;
• Lead and govern the Bank’s corporate communications function, including internal and external communications, media relations, public affairs, and stakeholder engagement, ensuring transparency, integrity, and regulatory compliance;
• Be the focal point for the Team in relation to all Governance communications requirements;
• Serve as the Bank’s designated Information Officer, providing executive oversight of information governance and disclosure obligations;
• Direct the planning, execution, and evaluation of integrated marketing and brand campaigns, ensuring consistency with the Bank’s corporate identity and market positioning;
• Lead on all marketing and communications projects within the Bank and run measurement to test effectiveness;
• Build, lead, and mentor high-performing marketing and communications teams, fostering a culture of accountability, innovation, and continuous improvement;
• Provide strategic oversight of employee communication, product knowledge initiatives, and service excellence programs to strengthen internal alignment and customer-centric culture;
• Oversee the Call Centre operations to ensure governance, prompt and professional telephone service, accurate provision of information in response to customer enquiries, and that service quality and performance standards are consistently achieved;
• Monitor and analyse media coverage, public sentiment, and reputational risk, proactively developing strategies to protect and enhance the Bank’s public image;
• Provide executive oversight of the Bank’s digital presence, including the corporate website and related platforms, ensuring accuracy, relevance, and brand alignment;
• Develop and implement strategies to strengthen brand equity, market visibility, and the Bank’s corporate social responsibility initiatives;
• Evaluate the effectiveness of marketing, awareness, and promotional campaigns, using data-driven insights to inform strategic adjustments;
• Champion customer advocacy at the executive level by identifying gaps in customer experience, analysing feedback, and driving initiatives to improve service delivery and client satisfaction;
• Ensure timely, clear, and effective communication to customers during service disruptions, reputational incidents, or operational challenges;
• Lead enterprise-wide customer insight initiatives, including surveys, interviews, and market research, translating insights into actionable recommendations for executive consideration.

Benefits

Remuneration

Salary will be based on qualifications and experience.

Job Requirements

Qualifications and Experience

Degree level preferably Bachelor in Public Relations, Communications, Marketing or related professional qualification from Chartered Institute of Marketing or Institute of Public Relations with at least 5 years proven experience in a similar position at management level.

The post holder must have relative work experience in a similar role and must understand the audience interests and needs. Must have commercial awareness and possess knowledge and understanding of current developments in financial services and the influences of the external environment that can impact the Bank and must be excellent problem solvers with persuasive ability in winning customers trust and support. Must have a natural flair for conversation, great listener who is able to remain calm, make sound judgement and discretion, and manage crises professionally to counteract damage to the Bank’s reputation.

Key Competencies

• Positive and resilient attitude with high level of motivation
• Good business ethics and high level of confidentiality
• Strategic planning and business development knowledge
• Excellent leadership and organisation skills
• Excellent interpersonal skills, customer relations, and teamwork
• Good problem solving and decision-making skills and ability to multi-task on a regular basis
• Excellent written and oral communication
• Good knowledge of bank products and services
• Understanding market research, competitor research and consumer behaviour
• Proficiency in customer relationship management tools and digital marketing applications.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, up-to-date curriculum vitae and certificates to Chief Human Resource Officer, by email: careers@nouvobanq.sc.

Management reserves the right to contact only shortlisted candidates for interview.

Closing date: 11th February 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.