Senior Relationship Banker 486 views

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Position: Senior Relationship Banker

Responsible to: Signature Branch

Job Description

Job Summary:

Provide proactive sales and professional service to the Bank’s exclusive clients by serving as a single point of contact and creatively find solutions that meet customer needs. Effectively manage and develop new and existing client relationships by understanding their respective needs and educating about features and benefits of the Bank’s consumer and business products.

Key Responsibilities:

• Responsible for the efficient and timely processing of routine transactions and other related services accurately in accordance with policy and procedures and adherence to compliance and internal controls;
• Provide support for new deposit account opening as required and onboard all new clients by cross-selling all products such as Online and Mobile Banking;
• Effectively manage existing client books of business to support the retention and growth of profitable client relationships and counsel clients on their financial needs making recommendations where necessary and appropriate;
• Have full knowledge of all consumer and business banking product features and benefits included and basic knowledge of other products the Bank offers and how to effectively work with other departments to deliver those products to clients;
• Actively interact with customers and conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads;
• Identify and refer sales opportunities to the appropriate line of business that will help fulfill the customer’s needs;
• Any other reasonable duties as may be assigned, either written or verbally in line with the need of the Bank and seniority of the role or approved by the Branch Manager.

Benefits

Remuneration

Salary will be based on qualifications and experience.

Job Requirements

Qualifications and Experience

Preferably Bachelor’s Degree in Banking, Business, Finance or related field with 3 years working experience in a similar position; or

Related banking qualifications such as Certified Retail Banking III or Diploma in Banking, plus 5 years sound working experience at Banking Officer level in Customer Service, lending, or branch office.

Key Competencies

• Strong knowledge of bank deposit products and regulations
• Excellent listening and communication skills
• Ability to identify needs of customers and opportunities for sale
• Organisational, interpersonal and customer relations skills
• Good problem solving and decision-making skills
• Ability to be flexible and to multi-task on a regular basis
• Ability to work well with people as a team
• Excellent oral and written communication skills.
• Proficiency in Microsoft Suite and Banking Software.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, up-to-date curriculum vitae and certificates to Chief Human Resource Officer, by email: [email protected].

Call us on: +248 4293 000 Visit our website: www.nouvobanq.sc

Nouvobanq reserves the right to contact only shortlisted candidates for interview.

Closing date: 21st September 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.