System Support Officer 215 views

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PESTEA Limited

A company engaged in pest control and hygiene services is looking for a reliable, self-motivated and dynamic person to fill the above position.

Job Description

Job Summary:

The System Support Officer Provides first- and second-line IT support to users across all Group companies and sites, so that staff can work without interruption. The role installs, maintains and troubleshoots computers, printers, networks, phones and business applications, manages user accounts, and keeps IT assets and records up to date. It supports the Group IT Manager in maintaining secure and reliable systems.

Key Responsibilities:

• Log, prioritise and resolve IT support requests by phone, email, remote access or on site.
• Troubleshoot hardware, software, printer, email, network and application problems.
• Escalate complex issues to the Group IT Manager or vendors, and follow up until resolved.
• Keep users informed of progress, and record solutions for future reference.
• Install, configure and maintain computers, laptops, printers, phones and peripherals.
• Install software and updates, and apply security patches as directed.
• Support network equipment, Wi-Fi, internet connections and CCTV systems at Group sites.
• Prepare equipment for new staff and recover equipment from leavers.
• Create, amend and disable user accounts, email and system access on authorised requests.
• Monitor antivirus/endpoint protection and report security issues to the Group IT Manager.
• Run and check scheduled backups, and report any failures immediately.
• Maintain the IT asset register, including serial numbers, users, locations and condition.
• Keep records of licences, warranties and repairs.
• Maintain simple user guides and technical notes for common problems.
• Obtain quotations for IT purchases and follow up deliveries.
• Support IT projects, system roll-outs and user training.
• Perform any other reasonable duties assigned by the Group IT Manager.

Benefits

Competitive Salary with attractive commission structure.

Job Requirements

Requirements:

• Diploma or National Certificate in Information Technology or Computer Science.
• Bachelor’s Degree in IT or a related field.
• Minimum 2 years’ experience in related field.
• Certifications advantageous (for example CompTIA A+, Network+, Microsoft 365 or equivalent).
• Valid driving licence. (Class 2).

How To Apply

Interested candidates should Sign-up or login to apply now or should apply in writing with copy of CV, certificates, references and Police Character Certificate to:

Human Resources Manager

PESTEA Limited

PO Box 1337, Victoria

Or via email at: [email protected] 

Closing Date: 13th October 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.