Marketing, Communications, PR & Customer Service Manager 390 views

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POSITION

Applications are invited from suitable candidates for the under listed vacancy:

JOB TITLE: Marketing, Communications, PR & Customer Service Manager

SECTION: Business Development / Communication

Location: Central Post Office – Victoria

Job Description

JOB SUMMARY:

The Marketing, Communications, PR & Customer Service Manager is responsible for developing and executing integrated strategies that enhance Seychelles Postal Services’ brand visibility, stakeholder engagement, and customer satisfaction. This role leads cross-functional initiatives to promote the organization’s services, manage public relations, and elevate the customer experience through data-driven service improvements and empathetic communication. The Manager ensures that all messaging aligns with SPS’s values, while fostering a culture of responsiveness, professionalism, and continuous improvement across customer-facing operations.

KEY DUTIES & RESPONSIBILITIES

Strategic Communication & Branding

• Develop and implement marketing campaigns that promote SPS services locally and internationally.
• Craft compelling content for print, digital, and social media platforms to enhance public engagement.
• Ensure consistent brand messaging across all communication channels.

Public Relations & Stakeholder Engagement

• Manage media relations and represent SPS in public forums and interviews.
• Coordinate stakeholder outreach, including government, international partners, and community groups.
• Prepare speeches, press releases, and official statements that reflect SPS’s strategic priorities.

Customer Service Management

• Lead the development and implementation of customer service policies and standards.
• Monitor service delivery performance and customer feedback to identify areas for improvement.
• Oversee the customer service team, providing training, mentorship, and performance evaluations.
• Design empathetic response templates and escalation protocols for recurring service challenges.
• Collaborate with operational units to resolve systemic issues affecting customer satisfaction.

Research, Benchmarking & Reporting

• Conduct benchmarking studies to align SPS practices with national and international standards.
• Analyse customer service data and communication metrics to inform strategic decisions.
• Prepare formal reports and presentations for internal and external stakeholders.

Team Leadership & Capacity Building

• Supervise staff within the Communications and Customer Service units.
• Foster a collaborative, values-driven work environment that encourages innovation and accountability.
• Organize training sessions and workshops to build team capacity in communication and service excellence.

Job Requirements

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Communications, Marketing, Public Relations, Business Administration, or related field.
• Minimum 5 years of experience in a managerial role involving communications and customer service.
• Proven ability to lead cross-functional teams and manage stakeholder relationships.
• Strong analytical skills with experience in service benchmarking and performance reporting.
• Excellent written and verbal communication skills, with a talent for crafting tailored messaging.
• Demonstrated commitment to equity, inclusivity, and values-driven leadership.

How To Apply

Interested candidates should Sign-up or login to apply now or please forward your application letter and CV to the Human Resources Section – Central Post Office, PO Box 60, Liberty House.

You can also email us on [email protected]

Only shortlisted candidates will be invited for interview.

For further queries please contact 428 8555.

Closing Date: 21st October 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.