Branch Manager – Eden Island 271 views

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Position: Branch Manager – Eden Island

Responsible to: Chief Branch Officer

Job Description

Job Summary:

Overall management of the Branch including credit and advances, customer service and cash, achieving sales targets, and leading and managing branch staff.  Maintaining compliance with all relevant Legislations and guidelines and In House Policies. Prepare and manage the Branch Budget, ensuring targets are met.

Key Responsibilities:

1. Responsible for Operations management – overseeing daily operations of the Branch to ensure efficiency and productivity and compliance with banking laws, regulations, and internal policies. Implement and maintain operational controls and procedures. Authorise customer on-boarding and signed-off closed accounts. Ensure that cash swops/surprise checks are done at least monthly. Ensure adequate physical security measures;
2. Responsible for leadership and staff management – training and developing branch employees to foster a motivated and effective team and maintain a culture of professionalism within the Branch. Set, discuss and agree on performance objectives for the staff. Conduct performance evaluations and provide constructive feedback. Promote a positive work environment and culture within the Branch;
3. Responsible for customer service excellence, ensuring high levels of customer satisfaction through excellent service delivery. Address customer inquiries, issues, and complaints promptly and effectively. Build and maintain strong relationships with customers;
4. Responsible for sales and business development, developing and executing strategies aligned with the overall goals of the Bank to achieve branch sales targets and profitability. Identify opportunities to cross-sell banking products and services. Engage in consistent marketing for the Branch to ensure its profitability. Network within the community to promote the Bank’s products and enhance visibility;
5. Responsible for financial management, monitoring the Branch’s financial performance including revenue generation and expense control. Authorise expense within discretionary limit ensuring that operating costs are controlled and managed within budget. Prepare and analyse reports on branch performance, including service metrics and sales results. Manage cash flow and ensure proper security protocols are followed. Ensure reconciling and balancing of suspense, General Ledger accounts and other relevant accounts are carried out monthly.
6. Responsible for compliance and risk management, ensuring adherence to banking regulations and internal policies to mitigate risk. Conduct regular checks to assess compliance and operational effectiveness. Report any suspicious activities or irregularities in accordance with the Bank’s policies;
7. Responsible for community engagement, representing the Bank at community events and establishing relationships with local businesses and organisations. Promote the Bank’s involvement in community initiatives and outreach programmes;

Benefits

Remuneration

Salary will be based on qualifications and experience.

Job Requirements

Qualifications and Experience

Degree level required preferably Bachelor in Banking, Business, Commerce, Finance or a professional Banking qualification such as Certified Retail Banking III, Certified Branch Manager, Chartered Banker by Experience, or related equivalent qualification.

At least 5 years’ experience in banking in a supervisory or management role with in-depth knowledge and skills in banking operations and Customer Service, Cash management practices, liquidity management and financial regulations, commercial lending and credit management.

Key Competencies

• Customer-focused mindset with a proactive approach to problem solving
• In-depth knowledge of Banking regulations and controls pertaining to financial management, operations, risks and compliance in financial services
• Proactive and flexible approach to completion of work and drive results
• Strong leadership, planning and organising, and team-building abilities
• High integrity and professional ethics
• Good marketing and analytical skills
• Excellent interpersonal and written communication skills
• Proficient in financial analysis and risk management
• Proficient in Microsoft Suite and Banking Software.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, up-to-date curriculum vitae and certificates to Chief Human Resource Officer, by email: [email protected].

Management reserves the right to call only shortlisted candidates for interviews.

Closing date: 18^th November 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.