Airport Hostess 1393 views

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS JOB

Organisation: Creole Travel Services

Department: Quality Assurance

Location: Seychelles International Airport

Responsible To: Head of Quality Assurance /Airport Supervisors/Quality Assurance Supervisor

Job Description

Job Summary

Responsible to meet, greet and assist arriving and departing passengers, groups and VIP’s.

Duties

1. Meet and greet arriving and departing passengers, groups and VIP’s.
2. Collect, distribute and report on all vouchers, highlight discrepancies. (Number of missing vouchers etc.)
3. Advise relevant parties in schedule changes/delay:
   • Hotel
   • Transport Department
   • Praslin/La Digue Operations
   • Representatives/Customer Services Manager/Assistant Customer Services Executive.
4. Ensuring all emails are read, inputted in the relevant diary and filled
5. Co-ordinate activities with Supervisor in the morning shift and advise the Supervisor coming on the evening shift of any issues that could affect the shift and work planning
6. Check pochettes/prepare welcome cards for additional/rep appointments
7. Order and follow up on items for the airport like water/cold towels
8. Follow up with suppliers for the flower garlands/ coconut drinks for the next day
9. Follow up with and action on issues that are related to the airport team with respective departments.
10. Guide and assist passengers, proactively promoting the image and interest of the company.
11. Assist with passenger exchange in connection with cruise Ship, Charter Flight, pre-cruise and post cruise arrival/departure. Assist with passenger handling during cruise ships visits.
12. Trace forward and report of lost luggage.
13. Assist in compiling the general passenger movement reports and other reports as per Company Policy.
14. Assist in making recommendations to improve the efficiency of operations and customer handling.
15. Ensure that special arrangements (e.g. garlands wet/hot towels) are prepared for presentation to clients as directed.
16. Perform routine administration duties whenever required.
17. Ensure all Airport Offices, desks and equipment is clean and properly maintained.
18. Assist in submitting reports as stipulated per Company Regulation.
19. Any other related duties that may be assigned

Working Hours – 48 hours per week with one day off per week.

Special Working Conditions – Working hours is organized around the arrival and departure schedules of flights and other operational exigencies and Sunday is considered a normal working day.

Job Requirements

Education (Knowledge):

• Certificate in related Tourism field
• O ’levels English and French a third language is an advantage

Training (Skills):

• Good knowledge of the Seychelles Products
• Computing Skills
• Good Public Relations skills
• Research skills
• Good knowledge of the destination in all its aspects
• Knowledge of the different markets
• Good communication and interpersonal skills
• Fluent in English and French

Experience:

• Preferably a minimum one year working experience

Personal Characteristics:

• Pleasant
• Dynamic and able to work under pressure
• Good team spirit
• Punctual/reliable

How to Apply?

Interested candidates should Sign-up or login to apply now or forward your CV with covering letter to:

Human Resources Department, Mason’s Travel (Pty) Ltd, PO Box 459, Revolution Avenue, Victoria, OR by e-mail to: recruitment@masonstravel.com

Closing Date: 10th January 2026

Our Team will respond to shortlisted candidates only.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.