More Information
- Industry Tourism
- Company Phone +248 428 8888
- Contact Person Human Resources Department
Job Description
Responsibilities:
Manage section and staff in respect of:
- Planning
- Organising
- Scheduling
- Motivating
- Discipline
- Grievances
- Training
- Counselling
Duties
- Check arrivals/departures to assist the airport team in identifying passengers.
- Meet and welcome arriving pax, groups, VIP etc.
- Collect, report and distribute all vouchers, highlight discrepancies (no shows, go shows etc.)
- Advise relevant parties on aircraft schedule changes and delays
- Guide and assist customers; proactively promote the image and interests of Mason’s; solicit new business
- Assist with passenger handling or guide work during cruise ship visits
- Arrange staff transport in order for them to be available in a timely manner
- Tracing, forwarding and reporting on lost luggage
- Compile and submit general passenger movement and other reports
- Make recommendations to improve efficiency of operations/customer handling
- Ensure that special arrangement (e.g. garlands, wet/hot towels, water) are available and executed.
Responsible to: Operations Manager/Assistant Operations Manager
Benefits
Remuneration can be negotiated based upon experience and qualifications.
Training
- ISO Awareness training
- Induction training
Job Requirements
Slikks/Qualifications
- Customer service skills
- Supervisory skills
- Time Management
- Dealing with difficult people
- Organizational skills
- Building relationships and team building
How to Apply?
Interested candidates should Sign-up or login to apply now or forward your CV with covering letter to:
Human Resources Department, Mason’s Travel (Pty) Ltd, PO Box 459, Revolution Avenue, Victoria, OR by e-mail to: [email protected]
Our Team will respond to shortlisted candidates only.
Note:
In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.
