Automotive Receptionist 246 views

About Us:

At Excel Motors, we pride ourselves on providing exceptional service and experience for our customers. As a leading automotive dealership, we are committed to excellence and seek to build a dynamic team to help us continue to grow.

Job Description

Responsible to: Vehicle Sales and Marketing Manager

Summary:

Must be friendly, organized, and professional. The Automotive Receptionist is to be the first point of contact for our customers. The ideal candidate must possess excellent communication skills, a positive attitude, and the ability to manage a variety of tasks efficiently.

As an Automotive Receptionist, you will play a key role in creating a welcoming atmosphere and ensuring smooth day-to-day operations.

Key Responsibilities:

1. Greet and assist customers with a warm and professional demeanour.
2. Answer incoming phone calls and route them to the appropriate department or staff member.
3. Schedule service appointments and test drives, ensuring accurate and timely bookings.
4. Handle customer inquiries and concerns with a focus on providing solutions and excellent service.
5. Maintain a clean and organized reception area.
6. Process transactions, including service orders and vehicle sales, accurately and efficiently.
7. Coordinate with the service department to manage and update appointment schedules.
8. Assist with administrative tasks such as filing, data entry, and record keeping.
9. Provide information about dealership services, promotions, and vehicle inventory.
10. Support other departments as needed to ensure a seamless customer experience.

Job Requirements

Qualifications:

1. Diploma in Office Management or equivalent; additional education or training in customer service or office administration is a plus.
2. Previous experience in a receptionist or customer service role, preferably in the automotive industry.
3. Strong verbal and written communication skills.
4. Proficiency in using phone systems, computers, and common office software (e.g., Microsoft Office).
5. Ability to handle multiple tasks and remain organized in a fast-paced environment.
6. Excellent interpersonal skills with a customer-focused attitude.
7. Basic understanding of automotive services and terminology is beneficial but not required.

How to Apply

Interested candidates should Sign-up or login to apply now or may send their documents to hrmanager@excelmotors.sc or call 4373691.

Applications must include CV, ID, references, passport sized photo and full physical.

Deadline for submission is 6th December 2024

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.