Baggage Handling Agent 456 views

ONLY SEYCHELLIOS CANDIDATES CAN APPLY FOR THIS POST

Air Seychelles is in search of one Baggage Handling Agent to implement the day-to-day standard baggage handling operations assigned to ensure compliance with the established standards and procedures.

Job Description

A summary of your responsibilities will include but not necessarily limited to the following:

• Perform secondary tracing activities to ensure quick and accurate repatriation of mishandled baggage prior to limits set by the Montreal Convention and other applicable laws, policies or regulations.
• Accountable for identifying and reporting safety and security-related occurrences and hazards per company policies, local regulations, and customer airline procedures.
• Ensure full compliance with regards to maintaining and closing of all files in a timely manner, delivery of luggage, and updating the guests and files.
• Create delay, damage, pilferage, and On-hand luggage files for all airlines. Ensure daily contact with guests about the delay of mishandling baggage. Update and maintain records of all baggage deliveries.
• Ensure full compliance with regards to maintaining and closing of all files in a timely manner, delivery of luggage and updating the guests and files.
• Keep records of Lost and Found Property for items found for all airlines.
• Support in maintaining the Baggage Cage, tracing and inventory of bags kept in the cage in accordance with safety, customs and other applicable regulations and ensuring proper handling and logging.
• Maintain excellent and strong relationships with customer airlines and Outstation handling agents in regard to mishandled baggage.

Hours of Work

Shift Hours (include weekend and Public Holidays)

Work Location

International Airport

Benefits

Job Requirements

Our Preferred Profile

• Post-secondary graduate with IGCSE passes in English, French and Mathematics *
• Experience delivering service in demanding consumer environment.
• Minimum 3 years operational experience in baggage handling or front-line customer service with applicable linguistic and regulatory skill-set.
• Must possess active user knowledge in World Tracer Web Guide and customer Airline’s system.
• Must possess knowledge in Baggage Handling skills and customer service.
• Must be fluent in business and airline English to be able to read, understand and apply regulatory documentation and legislation applicable for mishandled cases.
• Good computer Skills
• Good communication skills
• Organized with ability to work competently under pressure.
• Proactive, determined and result-oriented.
• Good report-writing skills

*Or the equivalent combination of education and experience

How To Apply

Interested candidates should Sign-up or login to apply now or Candidates who are interested in the above position should send their CV, Certificates and References via email: recruitment@airseychelles.com no later than the closing date.

Closing Date: 9th April 2025

Management reserves the right to call in the best candidate who meets selection criteria, following shortlisting of all applications.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.