Bank Clerk 492 views

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Position: Bank Clerk

Responsible to: Branch Manager Praslin

Job Description

Job Summary:

Serve customers and provide information whilst improving their banking experience and responding to their requests with care and ensuring their challenges and resolved satisfactorily in a timely manner.

Key Responsibilities:

• Greet and assist customers with their needs and identify appropriate area and when to refer them for specialist sales, help or advise;
• Open and Close Accounts after obtaining relevant documents;
• Cross-sell appropriate customer-need related product;
• Respond to customer enquiries and complaints promptly and escalate matters for resolving problems satisfactorily;
• Attend to customers’ requests and provide information to verify understanding of transactions and instructions;
• Perform Electronic Cheque Clearing (ECC) End to End Inward and Outward Clearing;
• Batching of Nouvobanq cheque deposits and apply scrutinizing and signature verification routine before posting into Customers’ account;
• Completing Payment processing and transfers;
• Posting of Data Input Forms: eg: Standing Orders, Stop Payments, SMS Alert etc;
• Cheque Book Handling: End to end process, covering requisition, issuance, destruction and daily reconciliation;
• Deliver end to end process and procedures of Cards handling;
• Assist in Courier Services deliverables and undertake filing duties;
• Comply with all Banking Regulations, In House Policies & Procedures, CBS Guidelines, Anti Money Laundering (AML) and Know your Customer (KYC) Policies;
• Follow security procedures and minimise security risks at all times;
• Ensure that all activities and duties are carried out in full compliance with regulatory requirement and policy standards;
• Report any suspicious transactions to Immediate Superior;
• Assist with cashiering duties and support in carrying out customer cash transactions and ATM duties as needed. To ensure compliance and Cash operating standard, procedures and policies and seek assistance as needed to resolve proof discrepancies;

Benefits

Remuneration

Salary will be based on qualifications and experience.

Job Requirements

Qualifications and Experience

• Certificate in Banking or Diploma Business Management, Administration, Office Management or Front Office Operations, or ‘A’ Level in Business Studies, Mathematics, Accounting, with experience in Customer Service.
• Working knowledge in AML/CFT/KYC
• 2 years banking experience and Customer Service Excellence Achievement would be an advantage.

Key Competencies

• Excellent customer service skills and caring attitude
• High Integrity, professional ethics, and behaviour
• Ability to listen to customers and negotiate solutions
• Ability to process data entry and analysis quickly and correctly
• Strong organisation skills and ability to handle pressure and deliver workload
• Good written communication, interpersonal and team building skills
• Good working knowledge of MS Word, Excel

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, up-to-date curriculum vitae and certificates to Chief Human Resource Officer, by email: careers@nouvobanq.sc.

Call us on: +248 4293 000 Visit our website: www.nouvobanq.sc

Nouvobanq reserves the right to contact only shortlisted candidates for interview.

Closing date: 11th February 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.