More Information
- Industry Service
- Contact Person Navare Wilson (General manager)
Job Description
Community Coach
The Community Coach is responsible for delivering an exceptional member experience by supporting members throughout their entire fitness journey, from their initial induction through to ongoing guidance and motivation.
The role exists to ensure every member feels welcomed, supported, educated and confident using the club whilst maintaining the highest standards of professionalism, service and operational excellence.
As a representative of H3 Active, the Community Coach plays an integral role in creating a premium health club environment through outstanding customer service, expert fitness knowledge and proactive member engagement.
In addition, the Community Coach is responsible for driving community engagement and engagement, promoting club campaigns, coordinating member events and supporting initiatives that improve member retention and contribute to the overall growth of the club.
Key Responsibilities:
- Delivering exceptional member service at all times.
- Conducting member inductions and onboarding sessions.
- Assisting members on the gym floor with exercise technique and equipment usage.
- Designing safe and effective basic exercise programmes.
- Monitoring member progress and providing ongoing support.
- Building positive relationships with members to increase retention and engagement.
- Facilitating group exercise classes according to the club timetable.
- Promoting current club campaigns, promotions and events.
- Supporting membership retention initiatives.
- Assisting Reception during busy periods or when required.
- Maintaining a safe, clean and organised gym floor.
- Reporting maintenance issues or damaged equipment.
- Upholding all company policies, procedures and operational standards.
- Planning and coordinating member engagement activities.
- Organising club challenges and fitness events.
- Driving referral initiatives and member participation.
- Supporting corporate wellness initiatives.
- Creating an energetic and motivating club atmosphere.
- Assisting with community outreach initiatives.
- Supporting the development of H3 Active’s fitness community.
Working hours: 45 hours per week and able to work morning and afternoon shifts.
Benefits
- Complimentary gym membership valued at SCR1500 per month
- Industry competitive salary
Job Requirements
Essential Requirements:
- Previous experience within a commercial gym environment preferred.
- Good understanding of exercise programming.
- Knowledge of anatomy and physiology.
- Understanding of nutrition principles.
- Experience delivering group exercise classes is advantageous.
- Strong customer service experience.
- Experience coordinating member events or community engagement activities will be advantageous
Preferred (but not essential):
- Recognised Fitness Instructor or Personal Trainer qualification. (Preferred)
- Current CPR and First Aid certification (preferred).
- Group Exercise certification (advantageous)
How To Apply
Interested candidate(s) are requested to Sign-up or login to apply now or email your CV and introduction to [email protected]
Closing date is 7th August 2026
Note:
In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.
