Customer Service Advisor 167 views

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Job Description

Build a career in Consumer dynamic Team:

Main accountabilities include:

  • Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter
  • Undertake all end to end banking hall duties e.g. mailing, plastics, chequebook & statement transactions and processes
  • Deliver world class customer service practices and ensure adherence to Barclays Service standards.
  • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner
  • Comply with all relevant legislation e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures.

Shift

5 days /Week

Job Requirements

Education/Environment

  • Previous experience in Cash Management.
  • Diploma in Business Studies and Accounting

Technical Skills

  • Excellent oral communication skills
  • Basic Numeracy and analytical skills
  • Customer focused
  • Team working
  • Keyboard skills to operate relevant Customer Systems and counter terminal
  • Excellent interpersonal skills
  • Planning Skills
  • Cash-counting technique
  • Tact and diplomacy when dealing with difficult or angry customers
  • Meeting Customer Needs

Knowledge, Expertise & Experience

  • A working knowledge and understanding of relevant legislation, e.g. Know Your Customer, Money laundering, banking code, service standards, health & safety standards etc.
  • Working knowledge and understanding of banking cash management procedures
  • A good understanding of the outlet’s performance objectives – growth of sales, risk, rigour, cost control and income contribution.
  • An awareness of all Barclays Retail products and services
  • A detailed knowledge of the Bank’s Account Opening Policies and Procedures
  • A detailed understanding of Central Bank’s regulations on Treasury management and handling.
  • A good understanding of operational, exchange and cash handling risks
  • A good understanding of the banks operational systems including Win-FOS, BRAINS etc.
  • A good awareness of the Banks service standards.
  • Awareness of Group Services e.g. Barclaycard, Credit Scoring Unit and Central Operations Processing
  • A good awareness of the Banks service standards.

How to Apply

Interested candidates should Sign-up or login to apply now or Kindly apply directly online via our job site at the following site: https://www.absa.africa/absaafrica/careers/

Barclays Bank (Seychelles) limited reserves the right to call for interviews only the best suited candidates and not to make any appointment as a result of this advertisement.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.

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