Customer Service Manager 459 views

More Information


Section: Office of the CEO

Reports to: Chief Executive Officer

Responsible for: Customer Service Officer

Job Description

Job Purpose

To attend and address all internal and external complaints within the Health Care Agency.

Key Outputs

  • Health Care Agency’s clients advised
  • Customer’s complex or long standing problems investigated
  • Internal enquiries, handling customer’s complaints or major incidents organized and coordinated
  • Issue of refund or compensation to customers whenever appropriate facilitated
  • Records of discussions or correspondence with customers kept
  • Reports, statistics or other data compiled
  • Customer Relation Officer supervised
  • Meetings with other managers organized
  • Information on the organization products and services kept and updated.
  • Ongoing developments in customer service practiced
  • Complaints and feedbacks to various external and internal offices investigated

Key Functions

  • Providing help and advising customers utilizing the Health Care Agency’s products and services.
  • Communicating with customers through telephone, email, letter and face to face.
  • Investigating and solving customer’s problems which may be complex or long standing problems that have been passed on by the Health Care Agency’s providers.
  • Organising and coordinating internal enquiries and handling customer’s complaints or major incidents.
  • Facilitating issue of refund or compensation to customers whenever appropriate.
  • Keeping accurate records of discussions or correspondence with customers.
  • Compiling reports and analysing statistics or other data to determine the level of customer service the Health Care Agency is providing.
  • Supervising Customers Relation Officer
  • Meeting with other managers to discuss possible improvements to customer service.
  • Learning about the organization products or services and keeping up to date with the changes.
  • Keeping ahead of developments in customer service by reading relevant journals and going to meetings.
  • Investigating various complaints and issuing feedback to the various internal and external offices.


Salary Scale: B6 step 1

Job Requirements (Person Specifications)


Diploma in Customer service or related field


Five years related work experience


  • Technical
    • Communication skills
    • Know all the different division, section and unit of the organisation and its function
    • Supervisory skills
    • Planning, organizing and coordinating
    • Guidance and counseling
    • Records and Information management
    • Information Technology
  • Behavioral
    • Courteous
    • A good listener and have good comprehensive skills
    • Have clear communication skills
    • Be good at conflict resolution
    • Have good self-control to calmly handle all customers, even the most negative ones.
    • Be able to handle multiple tasks and solve customer queries efficiently
    • Have highly initiative to manage a busy workload without close supervision
    • Good reasoning skills and quick thinking
    • Patient, attentive, assertive and empathic
    • Ethics and integrity
    • Compassionate
    • Patience and flexibility

How To Apply

Interested candidates should Sign-up or login to apply now or Completed application forms should be returned to the Human Resource Management Section, Seychelles Hospital, Red Roof Building, Mont Fleuri or emailed to

Closing Date: 31st March 2023



In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.

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Company Information
  • Contact Phone +248 4388053
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