Customer Support Agent 1771 views

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Job Description

Job Role and Responsibilities:

  • Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
  • Educating clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
  • Analysing and investigating trades.
  • Maintaining the company’s high standard of client communication.
  • Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
  • Handling complaints professionally and courteously.
  • Flexible with work hours.

Job Requirements

Candidate Requirements:

  • Fluent in verbal and written English to business standard.
  • Enthusiastic and ‘can do’ approach to customer service.
  • Ability to remain calm and focused in a fast paced environment.
  • Previous experience in a similar role considered an advantage.
  • A broad understanding of financial markets and trading, preferably with foreign exchange.Mandatory:
  • Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
  • A high level of professionalism and personal integrity.
  • Quick learner.
  • Ability to work in the big team.

Preferred Additional Skills:

  • Knowledge in FX.
  • Experience with MT4/MT5 or other trade platforms.
  • Understanding of financial markets.
  • Additional languages.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or please send your CV to s.stathakis@icmarkets.com

Closing Date: 21st July 2024

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.

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Company Information
  • Full Address Eden Plaza, Office 209, Eden Island, Mahe
  • Address Mahé
  • Contact Phone +248 434 6823
  • Logo need white background Yes

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