Emergency Medical Dispatcher 512 views

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

HEALTH CARE SERVICES DEPARTMENT

Job Title: Emergency Medical Dispatcher

Salary Band: SB1 step 4

Reports to: Manager of Command Centre

Job Description

Job Purpose: Operate a multi-line telephone console system and dispatch ambulance according to level of priority

Key outputs

1. Telephone calls and radio messages received, recorded, triaged and dispatched timely
2. Feedback from scene, received, analyzed, recorded and reported timely

Key functions

• Receiving, recording, triaging and dispatching telephone calls and radio messages timely
• Receiving, analyzing, recording and reporting feedback from scene timely
• Monitoring of ambulance movement on the GPS monitoring system, coordinating and instructing ambulance team movements
• Giving basic first aid instructions, provide health information and advising callers
• Coordinating and instructing ambulance team movements
• Maintaining communication with callers and appropriate agencies
• Instructing and guiding helpers at the scene to maintain patient safety
• Translate information to the appropriate dispatch or triage codes
• Identify the closest and most appropriate ambulance unit to respond to the call
• Enter statistics of all ambulance calls received and dispatch
• To ensure documentation of ambulance teams tea-breaks and meal breaks on each shift, ensuring each team can get necessary rest time without compromising ambulance service, ensuring availability of ambulance resources for the continuity of service

Job Requirements

Personal Specification

Qualification

• Certificate in Emergency Medical Dispatching
• IGCSE in Combined Science, English and French Language, ICT and Geography or equivalent
• Diploma in Emergency Medical Care
• First Aid and Basic Life Support Training
• Certificate in Basic Computer skills

Experience

• Experience of working in a Call Centre or customer focused environment
• Experience of using computers, telephone systems and radio communication systems

Competencies/Specialized Skills

Technical Proficiency

• Communication Technologies Familiarity with radio communications systems, phone systems and other communication tools is crucial
• Data Entry and Management Accurate and efficient data entry and record-keeping are essential for tracking calls and resources
• Dispatch Software Must be proficient in using dispatch systems, using Global Positioning System or Geographic Information Systems (GIS), triage systems
• Local Geography and Regulations A strong understanding of local geography routes, location of all major highways, streets, key buildings and landmarks, inner and outer islands

Interpersonal Skills

• Communication Clear and concise communication with callers, responders, and other stakeholders is paramount
• Decision Making Able to make quick and informed decisions under pressure, often with limited information
• Empathy and Emotional Resilience Managing calls involving emotional distress requires empathy and ability to remain calm and composed
• Multitasking Effectively managing calls and tasks simultaneously is crucial
• Accuracy and attention to detail Require information received and dispatched to be clear and as grammatically correct as possible as it will impact directly on patient care
• Team Work Ability to work as a team, to be tuned in to what your colleagues are doing and be ready to help when someone requires assistance and equally be prepared to ask for assistance when required
• System based practice Adhere to standard operating procedures and protocol, while operating under intense pressure
• Ethics and Integrity Fair resource allocation, strict confidentiality and unbiased service

Soft Skills:

• Analytical and Critical Thinking The ability to analyse situations, assess priorities and make sound decisions is vital
• Problem Solving Effective problem–solving skills to adapt to changing circumstances and find practical solutions
• Stress Management Maintain composure and managing stress in high-pressure situation
• Data Analysis Analyzing call data and resource utilization to identify trends and improve performance

How To Apply

Interested candidates should Sign-up or login to apply now or Completed application forms should be submitted to the Human Resources Section, Seychelles Hospital, Red Roof Building, Mont Fleuri or emailed to [email protected] along with certificates and references.

Click here to download Application Form

The closing date for applications is 10th November ,2026.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.