Front Office Manager 575 views

Join Our Team as Front Office Manager at Meliá Seychelles (Seafront Development Ltd)

New Opening Resort Hotel!

Job Description

MISSION: Highest authority in the hotel’s front office department, overseeing the achievement of the department’s operational objectives in accordance with company policies and standards. Their top priority is to ensure customer satisfaction

Your Tasks

• Establish and supervise the responsibilities of the staff under their management during different shifts, ensuring that employees work according to the defined procedures. Effectively resolve any complaints or challenges.
• Verify the correct charging of various rates based on the type of guest, properly applying hotel billing and striving to maximize profitability.
• Create and publish employee schedules, ensuring all shifts are covered as planned and filling in as necessary.
• Ensure that guest check-in/check-out procedures are followed efficiently and resolve any issues immediate
• Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.
• To ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
• Be knowledgeable and share with their team the Voice of the Customer goals and ensure their fulfilment, creating and defining improvement plans if necessary.

Benefits

Why Meliá

At Meliá, we believe every team member is a VIP. Our diverse professionals create an extraordinary work environment that fosters growth and opportunity. We pride ourselves on our warmth, passion, and sense of family, ensuring that working with us is an unforgettable experience filled with emotional moments. Our dedication to sustainability reflects in our motto: “Towards a sustainable future, from a responsible present.”

If you’re ready to embark on this exciting journey with us, we’d love to hear from you!

Job Requirements

What are we looking for:

• University degree or Higher Education, preferably in Tourism, Hospitality, or a similar field.
• Language Skills – Advanced English. A second language is a plus
• Knowledge of hotel operations.
• Knowledge of hotel management software programs.
• Familiarity with check-in and check-out procedures.
• Ability to supervise and coordinate payment transactions.
• Advanced proficiency in Microsoft Office.
• Skills in handling complaints and claims.
• Effective communication.
• Team management and supervision.

How To Apply

Interested candidates should Sign-up or login to apply now or are invited to submit their updated resumes and supporting documents to career.seychelles@melia.com or contact us at 252 2265.

Please note that only candidates selected for an interview will be contacted.

Closing date: 20th July 2025

Closing date: 

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.