General Sales Agent Manager 267 views

Position: General Sales Agent Manager

Department: General Sales Agent (GSA)

Reports to: General Manager

Job Description

Job Summary

Marketing, Sales, Reservations, Ticketing & Airport airline operations duties mainly for Mason’s Travel

GSA airlines division.

Duties & Responsibilities

• Oversee the promotion of the services and products of all airlines Mason’s Travel Represent
• Ensure that GSA staff provides travel information to all customers.
• Ensure management of day-to-day sales through GSA accountant daily
• Ensure the implementation of all preflight processes as per weekly flight schedule.
• Prepare and conduct regular visits to local travel agents.
• Prepare monthly airline passenger service fee.
• Always handle all customers with courtesy and smile.
• Oversee and perform all duties related to arrival and departures of all airlines
• Build relationships with customers and help to establish business connections for the airline
• Manage customer files and maintain customer accounts.
• Work with top executives to create plans for long-term profits.
• Asiist with developing sales tactics and marketing materials to reach sales goals.
• Increase the market share of the company and monitor.

Responsibilities

• Oversee reservations and ticketing as per standard procedures in respective of the airlines.
• Ensure that GSA staff provides travel information to all customers.
• Attend Sales seminars & airline-related training – local or overseas.
• Liaise with the local authorities so all Seychelles regulation is applied by respective airlines.
• Oversee handling of all passenger complaints & queries at airport and in the office.
• Oversee handling of all airport operation activities, including upgrades excess baggage etc..
• Manage all issues regarding delayed flights & over-booking situations, for the respective airlines
• Attend meetings with clients or executives to present sales and marketing information.
• Attend to the needs of customers.
• Work odd hours, which could include evenings and weekends, possibly even holidays if you’re traveling.

Benefits

Remuneration can be negotiated based upon experience and qualifications.

Training

• On-the-job training
• ISO Awareness Training
• Induction Training

Job Requirements

Qualifications

• Post secondary level of education with Advance Diploma level in Marketing or Sales/Reservations
• Very good knowledge of relevant airline software packages.
• Fluent in oral and written English & French, with other languages an advantage.

Experience

•  3 or more years Managing within Marketing or Sales Customer Service
• Trained in Sales & Ticketing at an Advanced level.
• Experience working in a similar field on a Supervisory with 2 years’ experience.
• Experience in sales/marketing/reservations/ticketing would prove useful.

Other Skills and requirements

• People oriented, good communicator with very good customer service skills.
• Able to supervise staff.
• Hard work, energetic, motivated and passionate with good organizational skills.
• Pleasant and affable personality.
• Ability to work unsupervised and sometimes under demanding conditions.
•  Flexible work approach to support the demands of the airline’s operations.
• Minimum of 2 years’ driving experience with a Seychelles Class 2 driving license.

How to Apply?

Interested candidates should Sign-up or login to apply now or forward your CV with covering letter to:

Human Resources Department, Mason’s Travel (Pty) Ltd, PO Box 459, Revolution Avenue, Victoria, OR by e-mail to: recruitment@masonstravel.com

Our Team will respond to shortlisted candidates only.

Closing date for all applications is 3rd May 2025

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.