More Information
- Industry Tourism
- Company Phone +248 429 7055
- Contact Person Pamela Camille - Human Resource Manager
Organisation: Creole Travel Services
Department: Groups & Incentives
Location: Orion Mall
Post Title: Groups Co-Ordinator / Groups Dedicated Representative
Responsible To: Senior Sales Executive – Groups & Manager for Groups, Incentives, Cruise Ship & Weddings
Job Description
Job Summary
Responsible for the welfare and comfort of the assigned Group under his supervision and must ensure that the tasks related to the Specific Group Technical / Itinerary / program are performed according to the company’s policy and procedures.
Duties:
- Prepare Technical / Itinerary for all arriving Groups & Book all services for the Groups e.g. Vouchers, Luggage trucks, Restaurant reservation, Cat Cocos Booking etc as requested by the group.
- Meet and greet of all groups / Inspection Visits, FAM trips on arrival and see off and assist on departure at the jetty/ or Airport/ or hotels. Establish personal contacts with all clients assigned. Supervising the loading of luggage and transfer to the respective hotels.
- Assist the Groups Executives with operations of Cruise ships handlings and Tours
- Assist clients with any holiday/hotel/travel arrangements, e/g settling complaints in liaison with hotel or Duty Manager, reconfirming all services including flights with airlines.
- Visit assigned Group at their respective hotels on a regular basis and /or prior to any big events of the Group e.g Excursions, Gala Dinners, Conference, Departures etc.
- Liaise with Groups Executives & Head of Departments regarding all schedules and program on a regular basis, transfer pick up times, arrival and departure details, excursion schedules, etc.
- Accompany groups on Inspection visits , groups excursions & Activities as and when required which may include relocation and over nights stays on other islands apart Mahe Island
- Undertake administrative duties as required by office procedures, e.g. maintaining a diary with all Groups Movements, booking ferry tickets, preparing LPO, organising Internal Office / Groups Dept Hotel/ Products visits by liaising with the suppliers etc.
- Assist with other duties such as Guiding, Accompanying FAM Trips with Marketing Dept, and Acting as Tour Leaders with Special Groups such as Club Med etc whenever required.
- Ensure positive relationship and communication levels with all suppliers and company departments.
- Any other related duties that may be assigned
Job Requirements
EDUCATION (KNOWLEDGE):
- Certificate or Diploma in Tourism, O level in English and French. Knowledge of a third knowledge is desirable.
TRAINING (SKILLS):
- Good knowledge of the Seychelles Products
- Computing Skills (powerpoint / Excel/ Word)
- Public Relations skills
- Research skills
- Good knowledge of the destination in all its aspects
- Knowledge of the different markets
EXPERIENCE:
- Minimum one year related working experience
PERSONAL CHARACTERISTICS:
- Pleasant
- Good PR person
- Dynamic and able to work under pressure
- Good team spirit
- Punctual/reliable
- Able to work under minimum supervision
Working Hours
48 hours a week with one day off per week
Special Working Conditions
Flexible working arrangements depending on the needs of the clients. Able to work flexible & Odd Hours. ie Public Holidays, weekends , early morning & late evenings .
How To Apply
Interested candidate(s) are requested to Sign-up or login to apply now or forward your CV, Certificates and References to:
Human Resource Department
Creole Travel Services
Orion Building, PO Box 611
Victoria, Mahe Seychelles
Email: hrmanager@creoletravelservices.com
Closing Date: 7th April 2025
Note:
In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.
