More Information
- Industry Aviation/Airline
ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST
Air Seychelles is looking for a Guest Service Agent to provide a safe, secure and efficient customer service to passengers, whilst ensuring compliance with safety and security standards in compliance with regulatory requirements, company policies and customer airline procedures.
Job Description
A summary of your responsibilities will include but not necessarily limited to the following:
- Abide to all references of quality/standards laid out in the different areas of service provision that meet the safety, operational and commercial objectives of the airline.
- Ensure efficient and effective passenger handling in compliance with company policies and procedures and customer airline approved SLA’s.
- Handle all passenger handling activities including: Check passenger ticket/e-ticket, handle onward connection and process other check-in formalities as necessary; Handle passenger concerns, enquiries and special requests appropriately; Charge and collect money for excess baggage, Miscellaneous Charges Orders (MCO), and other revenue generating services;
- Charge and collect money for excess baggage, Miscellaneous Charges Orders (MCO), and other revenue generating services;
- Conduct boarding functions.
- Meet aircraft on arrival and guide passengers to the arrival lounge, including passengers in transit and at departure.
- Assist and provide special attention to passengers with special or specific needs- wheelchair cases, unaccompanied minors, passengers with young children, elderly, disabled, CIPs and VIPs. Escort them through the airport processes (immigration, customs, etc.), throughout the airport, and to the aircraft if necessary.
- Handle passenger queries by telephone, e-mail, fax, and incoming telexes for respective flights. Distribute relevant information to parties concerned and dispatch outgoing telexes generated by the Departure Control System.
- Assist with hotel bookings in respect of delayed passengers and escort passengers with special needs if necessary.
- Assist with the distribution and collection of umbrellas to arriving and departing passengers when necessary
- Responsible to monitor day-to-day activities with consideration to operational safety and security-related risks.
- Accountable to identify and report safety and security-related occurrences and hazards in accordance with company procedures and local regulations.
Hours of Work
Shift Hours
Work Location
Air Seychelles, Praslin Station
Job Requirements
Our Preferred Profile:
- Minimum graduate of a post-secondary institution, with IGCSE/O’ Level certificates in English and French or equivalent, as a minimum qualification
- Proficiency in Microsoft Office suite.
- Strong communication and interpersonal skills
- Excellent customer service skills/awareness
- Excellent problem-solving skills- Proficient in handling upset or angry passengers, whilst maintaining a professional and tactful composure
- Proactive and able to work productively in a team
- Possesses a pleasant disposition with excellent grooming standards
How To Apply
Interested candidates should Sign-up or login to apply now or Candidates who are interested in the above position should send their CV and certificates via email to: [email protected] no later than the closing date.
Closing Date: 9th August 2026
Management reserves the right to call in the best candidate who meets selection criteria, following shortlisting of all applications.
Note:
In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.
