Guest Service Coordinator 451 views

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

Air Seychelles is in search of Guest Service Coordinator to provide safe, secure, efficient customer service to passengers; to supervise staff performance and passenger handling at check-in, departure and arrival and attend to relevant back office work whilst ensuring compliance with all relevant company/airline policies and regulatory requirements.

Job Description

A summary of your responsibilities will include but not necessarily limited to the following:

• Supervising punctuality and attendance, conduct and access work performance of staff that fall within the post holder’s jurisdiction and ensure that staff members are well groomed for each shift.
• Perform flight briefings/debriefings for inbound and outbound flights on every shift including advice on aircraft load/passenger numbers, Upgrades etc…
• Handle catering requirements for respective flights in close collaboration with the caterers paying close attention to special requests. Conduct boarding functions.
• Responsible for ensuring that all accountable documents for ancillary revenues are charged correctly and collected.
• Ensuring that staff are conversant and comply with Air Seychelles and Customer Airline procedures and requirements.
• Ensuring the correct compilation of statistics; account for and promptly dispatch flight coupons to Revenue Accounting.
• Ensuring that staff and passengers are kept up to date with correct information on flight progress and flight irregularity.
• Handle customer complaints. Anticipate difficulties/problems and bring them to the attention of the Airport Duty Manager with recommendations/proposals depending on the circumstances.

Hours of Work

Shift Hours (includes weekend and Public Holidays)

Work Location

International Airport

Job Requirements

Our Preferred Profile:

• IGCSE/O’ level in English, French and Mathematics *
• Airline Training as an advantage
• 4 to 5 years’ experience in a customer services role in airline/ground handling industry *
• Has to undertake and pass all Departure Control System training (DCS) (Training will be provided by Air Seychelles)
• Fluency in English and French and Creole preferred, and any other foreign language is an added advantage
• Good understanding of ground handling operations
• Excellent interpersonal and communication skills.
• Good computer literacy.
• Strong leadership proficiency, must be able to lead and guide a team
• Excellent problem-solving ability
• Good organizational skills
• A team player
• Excellent grooming standards
• Pleasant disposition – Mature, diplomatic and cooperative
• *Or the equivalent combination of education and experience

How To Apply

Interested candidates should Sign-up or login to apply now or Candidates who are interested in the above position should send their Certificates and CV to: recruitment@airseychelles.com no later than the closing date.

Closing Date: 16th January 2026

Management reserves the right to call in the best candidate who meets selection criteria, following shortlisting of all applications.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.