Guest Services Assistant/Night Auditor 445 views

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Eden Island Luxury Accommodation (EILA) has the following vacancy available:

• Guest Services Assistant/Night Auditor

Job Description

Summary of duties:

Guest and Client Services Department

• Liaise with all departments to meet guest needs.
• Ensure pre arrival information is available:
• Provide information about Eden Island facilities, services, and local attractions.
• Perform arrival services (meet & greet) in terms of:
• Welcome guests warmly upon arrival and ensure a smooth check-in process.
• Payment process as well as damages deposits
• Ensure porter/shuttle to be available prior to arrival on departure and during guest stay
• Hand-over of unit
• Ensure guest satisfaction during/throughout stay
• Ensure guest is happy and resolve any problems with the best solution to solve the problem
• Arrange and manage check out to ensure a smooth departure process
• Ensure the key register is properly complete for signing in and out keys
• Contributes to team effort by accomplishing related results as needed
• Maintain accurate records of incidents and guest interactions.
• Uphold compliance with hotel policies and procedures.

Night Auditor Duties

• Balance and reconcile daily financial transactions, including room charges, cash, credit card, and other revenue streams.
• Prepare and distribute relevant daily reports for management review.
• Verify accuracy of guest accounts and correct any discrepancies.
• Ensure compliance with accounting standards and EILA policies.

Housekeeping Department

• Perform pre-arrival property checks in terms of cleaning standards (general), hygiene (bathrooms and kitchen), maintenance throughout property and functioning of aircons, lights, TV, DSTV, WIFI, plug points and electrical appliances
• Liaise with other relevant departments
• Arrange exit cleaning as early as possible and ensure all electrical items are switched off e.g. geysers, Acs.
• Exit inventory inspection and check after departure
• Ensure EPVs are clean and functional before arrival
• Ensure EPVs are returned back to property after departure and put on charge
• Ensure guest apartment and EPV key is returned at the Call Centre after departure

Benefits

Salary: Depending on qualifications and experience

Job Requirements

Qualifications

• Previous experience in hospitality, front desk, or accounting preferred.
• Strong communication and customer service skills.
• Proficiency in hotel property management systems (PMS) and Microsoft Office.
• Attention to detail with strong organizational and problem-solving abilities.
• Ability to work independently during night shifts.
• Flexibility to work weekends, holidays, and varying schedules.
• Class 2 driving license

Competencies

• Guest-focused mindset with a professional demeanor.
• Numerical accuracy and financial accountability.
• Ability to remain calm under pressure and handle emergencies.
• Team collaboration and cross-departmental coordination.

Working Hours

• 15H00 – 23H00

How To Apply

Interested candidates should Sign-up or login to apply now or please forward your application and CV to the Human Resources Manager, P O Box 1403, Eden Island or email to hr@edenisland.sc

Closing Date: Wednesday 14^th January 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.