Guest Services Controller 405 views

ONLY SEYCHELLIOS CANDIDATES CAN APPLY FOR THIS POST

Air Seychelles is in search of Guest Services Controller to manage a team of Guest Services staff and monitor their performance as well as supervise passenger handling at check-in and handle other related back-office work to ensure seamless flight dispatch, in compliance to all relevant rules and regulations in place.

Job Description

A summary of your responsibilities will include but not necessarily limited to the following:

• Ensuring efficient and effective passenger handling in compliance with company policies/procedures and customer airlines approved SLAs.
• Supervising punctuality and attendance, conduct and access work performance of staff that fall within the post holder’s jurisdiction and ensure that staff members are well groomed for each shift.
• Performing flight briefings/debriefings where required for inbound and outbound flights on every shift
• Responsible for ensuring that all accountable documents for ancillary revenues are charged correctly and collected.
• Responsible for ensuring that staff and passengers are kept up to date with correct information on flight progress particularly during flight irregularity
• Handling customer complaints. Anticipate difficulties/problems and bring them to the attention of the Airport Duty Manager with recommendations/proposals depending on the circumstances.
• Providing statistical returns as requested by the Guest Services Manager/Airport Duty Manager

Hours of Work

Shift Hours (include weekend and Public Holidays)

Work Location

International Airport

Benefits

Job Requirements

Our Preferred Profile

• Graduate of a post-secondary institution with IGCSE in English, French and Mathematics as a minimum qualification *
• Minimum 4 to 5 years’ experience in a customer services role in airline/ground handling industry *
• Has to undertake and pass All Departure Control System (DCS) training
• Excellent interpersonal and communication skills
• Excellent problem-solving ability
• Good computer literacy
• A team player
• Possesses a pleasant disposition- Mature, diplomatic and cooperative
• Excellent grooming standards

* Or the equivalent combination of education and experience

How To Apply

Interested candidates should Sign-up or login to apply now or Candidates who are interested in the above position should send their CV, Certificates and References via email: recruitment@airseychelles.com no later than the closing date.

Closing Date: 9th April 2025

Management reserves the right to call in the best candidate who meets selection criteria, following shortlisting of all applications.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.