More Information
- Industry Service
“We are seeking to appoint a self-motivated, self-driven and self-disciplined hardworking candidate for the above position.”
Job Description
Job summary
Provide first line user support and customer service on company-supported computer applications, platforms and hardware. Provide remote support when applicable and advise on the appropriate action and if required escalate fault to respective IT personnel. To perform preventive and corrective maintenance on all PCS and accessories and provide daily support to end users on hardware and software issues in order to ensure that all SAA computer users have the right IT tools required to perform their work efficiently
Principal duties and responsibilities
- Be the focal point to capture, escalate and respond to client`s IT faults and queries to ensure effective customer service.
- Input any job reported verbally or via e-mail into the helpdesk system to ensure the capture of all tasks undertaken for statistics, tracking and manage the helpdesk system for any outstanding jobs to ensure completion of tasks to guarantee customer satisfaction
- Install and configure a variety of computers with associated hardware/Software, audio visuals and any other IT related tools to provide SAA users with the appropriate tools required for efficient delivery in their respective jobs.
- Perform preventative maintenance on workstations and provide reports to ensure systems are performing at an optimum level and prolonging equipment life expectancy.
- Diagnose and perform corrective maintenance of basic hardware problems to ensure continuity of operation and customer satisfaction.
- Market search for any item or software required for the successful completion of a job and submit to supervisor.
- Provide monthly Help Desk KPI reports.
- Deliver on specific IT related tasks assigned to you by your supervisor to help meet SAA targets.
Benefits
Remuneration:
The above posts come with attractive salary packages commensurate with qualifications and experience, incentives and benefits.
Job Requirements
Minimum Qualifications/Skills/Experience
- Diploma in IT or Diploma in Telecommunications
- The post holder must remain knowledgeable of technical specifications of computer hardware and best repair practices.
- Abreast with latest technological developments in the ICT field and latest gadgets and applications available on the market.
How to Apply
Interested candidates should Sign-up or login to apply now or may forward their application/CV with copies of certificates, references, ID card and Passport photograph to:
Human Resources / Administration Division
PO Box 1154, International Airport
Pointe Larue, Mahe
OR
Email: [email protected]
Not later than Tuesday 22nd September 2026
Please note that potential candidates will be subjected to pre-employment medical, drug and Breathalyser tests.
Note:
In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.
