IT Support Specialist 364 views

Apex is seeking a proactive and skilled IT Support Specialist to maintain and support essential IT operations across Apex Hotel Supplies, Ship Supply, Impact Marketing, Coastal Hardware, and Archipelago. The successful candidate will be responsible for managing operating systems, security tools, servers, email systems, applications, desktops, laptops, software, CCTV, and other networked hardware. The role also includes handling business-critical IT support and systems administration, leading and contributing to IT projects and technology initiatives, researching and evaluating emerging technologies, hardware, and software solutions, and maintaining accurate hardware and software inventory records to ensure efficient and reliable IT operations across the organization.

Job Description

Key Responsibilities:

• Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions.
• Continuously analyze current process, technologies, and vendors to identify areas of improvement.
• Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed
• Attend to IT infrastructure and network reported issues on the Help Desk
• Develop and execute disaster procedures, and maintain data backups
• Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.
• Weekly Sunday maintenance of financial system databases
• Monthly Sunday maintenance of servers and network infrastructure
• Be available Monday to Saturday to remedy system failures impacting companies ability to invoice. This includes when on leave and holiday plans will need to be adjusted to ensure availability.
• Provide technical support to parent company.
• Build positive working relationships with internal and external customers/suppliers in multiple time zones.

Job Requirements

Skills and Qualifications

• 10+ years industry experience
• Relevant certifications with regards to support, server and security knowledge.
• Expertise with implementing, configuring, and testing solutions
• Proven experience in managing IT infrastructure and services.
• Experience with computer networks, network administration, and network installation.
• Management and leadership skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail-oriented.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Windows software, including server, office, and exchange.
• Proficient with the setup and maintenance of the following in use operating systems: Ubuntu Server, Mikrotik RouterOS, FortiOS, Ubiquiti UniFi OS, Pi OS
• Proficient with the setup and maintenance of the following in use software solutions: QuickBooks Desktop Enterprise, Now Commerce, Skynamo, Syspro ERP Software, WireGuard, FortiClient VPN, Snipe-IT, 3CX, Veeam Backup & Replication, Hyper-V, Miradore, Anviz CrossChex, Wireshark, custom developed leave system, Vend POS System, Shopify, Facebook Business Manager, Cloudflare DNS Management, Freshdesk, CrashPlan, ITarian Endpoint Management

How to Apply?

Interested candidates should Sign-up or login to apply now or send CV to [email protected] 

Closing Date: 5th August 2026

Be part of a team that brings products to life on the shelves!

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.