IT System Support Officer 117 views4 applications

More Information

  • Industry Tourism
  • Company Phone +248 428 8888
  • Contact Person Human Resources Manager

Job Description

Job Summary

IT Technical Support officers monitor and maintain the computer systems and networks of an organisation. They install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person.

Duties & Responsibilities

  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Liaising with, and providing support and training to staff and end users on computer operation issues.
  • Talking staff/clients through a series of actions, either face to face or over the telephone.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Replacing parts as required.
  • Providing support, including procedural documentation.
  • Supporting the roll-out of new applications.
  • Setting up new users’ accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritising and managing many open cases at one time.
  • Rapidly establishing a good working relationship with other departments and other professionals.
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.
  • Working with end users for identifying and delivering essential PC service levels.
  • Performing on-site diagnosis, analysis, and resolution of complicated PC problems for various end users, and implementing and recommending corrective hardware solutions.
  • Developing and maintaining an inventory of keyboards, hard drives, printers, modems, scanners, monitors, and other peripheral devices.
  • Receiving and responding to incoming calls, e-mails, or SMS’s regarding hardware and PC problems.
  • Assisting in maintaining, preparing, and upholding processes for reporting, statistically monitoring, and logging PC performance.
  • Monitoring and testing PC performance and providing PC performance reports and statistics.
  • Constructing, testing, and installing customized configurations depending on various operating systems and platforms.
  • Conducting research on various products of computer in support of its development and procurement efforts.
  • Preparing documents on instances of hardware repair, installation, failure, and removal.
  • Evaluating and recommending hardware products of PC for purchase.
  • Evaluating and recommending hardware products of PC for purchase.


Remuneration can be negotiated based upon experience and qualifications.

Job Requirements

Skills & Specifications

  • Ability to organize, schedule and execute tasks effectively
  • Ability to work on your own under fast paced intense conditions
  • Ability to reason-out and analyze logical steps
  • Demonstrate problem-solving strategies and practical knowledge
  • Should be able to liaise efficaciously with all users
  • Team spirit
  • Ability to work long hours and irregular hours
  • Flexibility to Support “round-the-clock” operations
  • Flexibility for travelling
  • Must be able to drive – Class II driving license

Education & Qualifications

  • Associate degree or HND in information technology or any related field from an accredited institution with minimum 5 years’ experience.
  • Professional Certification e.g. CompTIA A+, CCNA I/II, Microsoft Product Specialists.
  • Should have thorough knowledge of Windows/Exchange/Linux servers.
  • Extensive understanding of the network infrastructure (switches, cable and patch panels, router hubs).
  • Must have good knowledge of MS Office.
  • Knowledge to operate most office equipment.

How to apply?

Interested candidates should Sign-up or login to apply now or forward your CV with covering letter to:

Human Resources Department, Mason’s Travel (Pty) Ltd, P O Box 459,  Revolution Avenue, Victoria, OR by e-mail to:

Our Team will respond to shortlisted candidates only.


In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.

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Established in 1972, Masons Travel is the leading Destination Management Company in Seychelles. We have extensive local knowledge, expertise and resources to guarantee a holiday with lasting memories for your clients.

For over 40 years, we continue to deliver the highest standards of service to tourists on a daily basis. We ensure that your clients will be in the hands of the best people in the business – industry accredited, highly creative and truly dedicated.

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