Manager falling under the Operations and Service cluster 84 views

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Embark on a journey within Corporate and SME Banking responsible for managing a portfolio of business customers across the full suite of corporate and Small and Medium Enterprise (SME) products and services.

We are on the lookout to fulfil the following position:

Manager falling under the Operations and Service cluster

Job Description

Manage the Customer Service team and drive initiatives with regards to Complaints Management, Service Standards, Risk Management for the Corporate and SME SBU in order to enhance customer experience, operational efficiency and mitigate risk in line with the SBU’s strategic goals.

In this role you will:

  • Provide support to the Customer Service team in the delivery of operations and services and sometimes act as first-line supervisor, in absence of the Customer Service Supervisor, for approval of transactions using existing systems and protocols.
  • Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
  • Act as a technical reference and escalation point for a team, resolving somewhat complex and unforeseen issues and providing advice and guidance on process and procedure, to support others in delivering their duties.
  • Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
  • Contribute to the preparation of various data and analytics reports.
  • Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems.
  • Manage the team so that they are supported and enabled to deliver according to expected standards.
  • Provide coaching to team members to develop their skills.

Job Requirements

To succeed, you will be required to demonstrate the following competencies:

  • Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization;
  • Provides direction, delegating, and removing obstacles to get work done;
  • Plans and prioritizes work to meet commitments aligned with organizational goals;
  • Builds strong customer relationships and delivers customer-centric solutions;
  • Holds self and others accountable to meet commitments.

We are looking for candidates who have the following:

  • Degree in Financial Services/Banking and Finance/Business Administration or equivalent.
  • At least 5 years’ experience in the Banking & Finance Sector with excellent knowledge of banking operations, credit management and customer service processes
  • Proven experience gained at supervisory level

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should one of these opportunities match your career aspirations, skills and competencies, send your application letter and copy of your CV and qualifications to hr@mcbseychelles.com

Any incomplete application will not be considered.

The deadline for submission of application is Friday 12th July 2024.

The Management reserves the right not to appoint anyone following this advert.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.

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