Operations Manager 121 views

Position Title: Operations Manager

Department/Division: Operations

Reports To: Company Director

Location: The Service Center, Ile Perseverance 1, Mahé, Seychelles

Company Overview: The Executive Group of Companies comprises multiple business entities providing diverse services across Seychelles:

Job Description

Position Summary

The Operations Manager is a senior leadership position responsible for overseeing and coordinating all operational activities across the Executive Group of Companies. This role encompasses direct management of day-to-day operations for MJM Cleaning Agency and Executive Logistics, while ensuring operational excellence, efficiency, and alignment with company strategic objectives across all business entities. The Operations Manager will supervise operational staff, including supervisors, and serve as the key liaison between the Company Director and operational teams.

KEY RESPONSIBILITIES:

• Strategic Operations Management
  • Develop and implement operational strategies aligned with company goals across all business entities
  • Establish and monitor key performance indicators (KPIs) for operational efficiency and service quality
  • Identify opportunities for process improvement, cost optimization, and service enhancement
  • Prepare operational reports, analytics, and recommendations for senior management
  • Contribute to strategic planning and business development initiatives
  • Direct oversight of all company operations
  • Manage client relationships, ensuring exceptional service delivery and client satisfaction
  • Coordinate scheduling, resource allocation, and deployment of cleaning teams
  • Ensure compliance with health, safety, and environmental regulations in all cleaning operations
  • Manage equipment inventory, maintenance schedules, and procurement of cleaning supplies
  • Oversee quality control procedures and conduct regular site inspections
• Team Leadership and Supervision
  • Directly supervise and manage operational supervisors across all business entities
  • Oversee workforce planning, including recruitment, training, and performance management of operational staff
  • Conduct regular team meetings, briefings, and training sessions to ensure operational readiness
  • Implement performance evaluation systems and provide coaching, mentoring, and development opportunities
  • Address employee relations issues, disciplinary matters, and grievances in coordination with HR
  • Foster a positive, productive, and safety-conscious work culture
• Supervisory Functions
  • The Operations Manager assumes all supervisory responsibilities, including but not limited to:
  • Daily operational oversight and coordination of field teams and service delivery personnel
  • Assignment of tasks, work orders, and job schedules to operational staff
  • Quality assurance inspections and service quality verification
  • Real-time problem-solving and resolution of operational challenges
  • Monitoring attendance, punctuality, and adherence to company policies and procedures
  • Equipment and vehicle inspections, ensuring operational readiness and safety compliance
  • Customer site visits and direct client interaction to ensure satisfaction and address concerns
  • Documentation of incidents, accidents, and safety-related matters
• Compliance and Risk Management
  • Ensure strict compliance with all relevant health, safety, and environmental regulations
  • Implement and maintain workplace safety programs, policies, and procedures
  • Conduct risk assessments and implement mitigation strategies for operational risks
  • Coordinate safety training, emergency drills, and incident response procedures
  • Maintain accurate records, documentation, and reporting systems for compliance purposes
• Client Relations and Business Development
  • Build and maintain strong relationships with key clients and stakeholders
  • Handle client inquiries, complaints, and feedback with professionalism and urgency
  • Participate in business development activities, client presentations, and proposal development
  • Identify opportunities for service expansion and new business growth
  • Conduct regular client satisfaction surveys and implement improvement initiatives
• Financial and Budget Management
  • Develop and manage operational budgets for assigned business entities
  • Monitor expenses, identify cost-saving opportunities, and implement cost-control measures
  • Authorize expenditures within delegated authority and ensure proper financial documentation
  • Prepare financial reports and variance analysis for management review
  • Contribute to pricing strategies and quotation preparation for service contracts

Benefits

REMUNERATION AND BENEFITS

• Competitive salary commensurate with experience and qualifications
• Performance-based incentives and bonuses
• Comprehensive benefits package in accordance with Seychelles labor laws
• Professional development and training opportunities

Job Requirements

QUALIFICATIONS AND EXPERIENCE

• Educational Qualifications
  • Professional certifications in operations management, supply chain, or project management (highly desirable)
  • Health and Safety certifications (e.g., NEBOSH, IOSH) are an advantage
• Professional Experience
  • Minimum 5 years of progressive experience in operations management, preferably in service industries
  • Proven track record of managing multi-site or multi-business operations
  • Demonstrated experience in team leadership, supervision, and staff development
  • Experience in the cleaning, logistics, or facilities management industry is highly advantageous
  • Strong background in quality management, process improvement, and operational excellence

SKILLS AND COMPETENCIES

• Leadership and Management Skills
  • Exceptional leadership abilities with proven capacity to motivate and develop high-performing teams
  • Strong decision-making skills and ability to perform under pressure
  • Strategic thinking with strong business acumen and commercial awareness
  • Change management expertise and ability to drive organizational transformation
• Technical and Operational Skills
  • Comprehensive understanding of operations management principles, methodologies, and best practices
  • Proficiency in project management, resource planning, and operational scheduling
  • Strong analytical skills with ability to interpret data, generate insights, and drive improvements
  • Knowledge of health, safety, and environmental regulations and compliance requirements
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with operations management software, ERP systems, or relevant technology platforms
• Interpersonal and Communication Skills
  • Excellent verbal and written communication skills in English (additional languages are an asset)
  • Strong interpersonal skills with ability to build relationships across all organizational levels
  • Exceptional client service orientation and stakeholder management abilities
  • Conflict resolution and negotiation skills
  • Ability to present information clearly and persuasively to diverse audiences
• Personal Attributes
  • High degree of integrity, professionalism, and ethical conduct
  • Results-oriented with strong attention to detail and commitment to excellence
  • Proactive, self-motivated, and able to work independently with minimal supervision
  • Adaptable and resilient with ability to thrive in fast-paced, dynamic environments
  • Strong problem-solving mindset and innovative thinking
  • Committed to continuous learning and professional development

WORKING CONDITIONS

• Office-based position with regular field visits to operational sites and client locations
• Standard working hours: Monday to Friday, 8:00 AM to 5:00 PM (with flexibility as required)
• Extended hours, weekend work, and on-call availability may be required during peak periods or emergencies
• Valid driver’s license and own reliable transportation required for site visits and client meetings
• Physical requirements include ability to conduct site inspections, which may involve walking, standing, and navigating various terrain
• Exposure to outdoor environments and operational sites during inspections and audits

How To Apply

Interested candidates should Sign-up or login to apply now or must submit the following documents:

• Detailed curriculum vitae (CV) highlighting relevant experience and qualifications
• Cover letter explaining your interest in the position and suitability for the role
• Copies of educational certificates and professional certifications
• Contact details for at least three professional references

APPLICATION DETAILS

Submit Applications to: 

Human Resources Coordinator

Executive Group of Companies

Email: executivehrc3@gmail.com

Office: 06, 07 First Floor, The Service Center

Ile Perseverance 1, Mahé, Seychelles

Application Closing Date: 8th March 2026

IMPORTANT: Incomplete applications will not be considered

Only shortlisted candidates will be contacted for interviews.

The Executive Group of Companies is an equal opportunity employer committed to diversity and inclusion in the workplace.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.