Principal Liaison Officer 45 views

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

The Seychelles Home Care Agency is looking for serious and motivated person to fill the above position.

Job Description

Duties and Responsibilities

• Develop and maintain strong relationships with key stakeholders, including government agencies, NGOs, healthcare providers, community organizations, and families.
• Act as the central conduit for stakeholder inquiries, ensuring timely and appropriate responses.
• Ensure clear and consistent communication between the SHCA and any individuals requiring any information from the agency.
• Handle queries and coordinate responses as necessary.
• Plan, organize, and facilitate meetings, workshops, and events aimed at discussing collaboration opportunities, addressing challenges, and sharing updates on SHCA activities.
• Document minutes and action points, ensuring follow-up on key decisions.
• Manage and prioritize complaints from clients, caregivers, or external stakeholders, ensuring that they are addressed promptly and effectively.
• Liaise with relevant SHCA departments to ensure timely resolution of issues.
• Provide regular reports to the CEO on stakeholder feedback, issues affecting SHCA operations, and progress on the resolution of complaints.
• Monitor trends in complaints or concerns to identify areas for operational improvement.
• Collect, analyze, and relay feedback, concerns, or requests from stakeholders to relevant SHCA teams.
• Ensure that stakeholder feedback is incorporated into policy development and service delivery improvements.
• Address and resolve issues or requests from stakeholders in a prompt, professional, and diplomatic manner.
• Mediate conflicts between SHCA and stakeholders to maintain positive relationships.
• Support the development, implementation, and review of policies that reflect stakeholder needs and align with SHCA’s goals.
• Assist in the creation of strategies that enhance stakeholder engagement and service delivery.
• Represent the SHCA at official events, conferences, and meetings with external partners, advocating for the Agency’s mission and strategic objectives.
• Ensure the SHCA is well positioned within the social care sector, leveraging stakeholder relationships to drive the Agency’s initiatives.

Benefits

Remuneration: B5

Salary package will be based on qualifications and experience.

Job Requirements

Requirement/Experience

• Bachelor’s degree in Health, Social Sciences, Communications, or a related field.
• A minimum of 5 years of experience in a liaison, stakeholder management, or communications role, with proven experience in the social protection sector (e.g., home care services, welfare programs, or elder care support).
• Experience working with stakeholders in healthcare, social services, or government sectors is highly preferred.

Skills

• Analytical and Problem-Solving Skills
• Interpersonal Skills
• Technical Proficiency
• Adaptability and Proactivity
• Ethical Judgment

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should forward their CV, certificates, references and passport photo to:

Senior Human Resource and Budget Management Officer

Seychelles Home Care Agency

Unity House Block B, 1st Floor, Room 108

Or email: shrbm.shca@gov.sc

Tel: 428 3977

Closing Date: Monday 13^th January 2025

Only short-listed candidates will be contacted.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.