Quality Assurance Officer for the Disabled and Elderly

More Information

Industry Government Organisation
Company Phone 439 7999
Contact Person Ms. Tracy Albert

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

Organisation: Ministry of Social Affairs, Family and Equality

Department: Family and Equality Department

Division: Elderly & Disabled

Post Title: Quality Assurance Officer for the Disabled and Elderly

Responsible to: Director General for Disabled and Elderly

Working Hours: 08.00am – 4.00pm

Job Description

Job Purpose

To assist the Director Quality Assurance & Compliance in the performance of his/her duties effectively. This includes the following:

Assessing the needs and requirements of the disabled nationwide relating to standards in services and safety regulations and ensure that they are being met effectively.
Undertaking home visits and routine inspections of all facilities providing care and services for persons with disabilities and elderlies to ensure that the standards and safety regulations are in place and are being always followed.
Reporting back, in a timely manner, after visits and routine check-ups.
Managing and supervising the Helpline duties for the Elderly & Disabled Division.

Functional

Assist with home visits of persons with disabilities and elderlies in the community and undertake routine inspections of the Vocational Training Centre (VTC) and all Elderly Homes and any other facility providing services for older persons and persons living with a disability to ensure that the standards and safety regulations are in place and are being always adhered to.
Assist in the development of new standards and safety regulations concerning anything that has to do with persons with disabilities and older persons.
Support in the development of tools to be used for accreditation of standards for both elderlies and person living with a disability.
Participate in development and implementation of standards in accordance with the best national and international practices e.g; Convention on the Rights of Persons with Disabilities and the United Nations Principles for Older Persons – OHCHR.
Monitor the systems in place to manage external service providers to ensure safe and high-quality care and service delivery.
Monitor that the service providers have infection control, emergency and disaster management plans and support a safe and well-prepared practice environment.
Provide support and work co-operatively with other ministries/departments/agencies to implement changes relating to standards and safety regulations.
Undertake any other duties as directed by the Director Quality Assurance & Compliance Officer for the Disabled and Elderly.

Benefits

Salary Band: SB2

Job Requirements

Required Knowledge And Skills

Working knowledge of tools, methods and concepts of quality assurance and compliance.
Knowledge of relevant regulatory standards.
Good communication skills, both verbal and written.
Good analytical skills.
Excellent reporting skills.
Trustworthy, reliable, flexible, and trustworthy.
Mature, responsible, and able to work under pressure.
Willing to work during unforeseen circumstances.
Highly empathetic and compassionate.
Strong moral ethics.

Essential Qualifications/Experience

At least 3 years’ experience in a similar position.
Diploma in Social Work, or Quality Assurance, or Governance and Compliance or a Certificate in Social Work, Quality Assurance, Governance and Compliance
Ability to communicate well, verbally with both internal and external customers.
Good organisational and time management skills.
Strong self-motivation and the ability to work with a degree of autonomy and to use one’s own initiative.

CORE BEHAVIOURAL COMPETENCIES

TEAMWORK	Fosters a sense of team spirit by establishing strong interpersonal relationships, demonstrating respect for other team members and proactively offering support. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Works collaboratively with others by seeking to understand and make best use of team members’ diverse ideas, working styles, skills and backgrounds. Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
ACCOUNTABILITY	Takes ownership of tasks and functional responsibilities. Presents oneself as a credible representative of the Corporation and demonstrates a commitment to delivering on one’s duties. Justifies decisions taken, with confidence, openness and honesty. Takes responsibility for seeing efforts through. Makes sound and fair judgment. Makes informed and accountable conclusions and decisions. Is open to feedback and uses errors or oversights as learning points.
ADAPTABILITY	Easily adjusts priorities, activities, and attitude to meet new deadlines and information and to achieve objectives. Anticipates and responds with energy, to new challenges, the unfamiliar and the urgent. Thinks of ways to make changes work, rather than resisting them. Makes suggestions for increasing the effectiveness of a changing environment. Plans ahead and has an alternative option in case things go wrong or unexpected. Keeps an open mind and shows willingness to learn new methods, procedures, and techniques that embrace change. Able to prioritize effectively and plan flexibly to be able to deal with change.
RELIABILITY	Is dependable and can be relied on in different circumstances. Gets the job well-done every time and within deadlines. Shows up to work on time. Goes the extra mile to produce expected results even in tight deadlines. Persists through difficult tasks and brings out credible results.
CONDUCT & INTERPERSONAL SKILLS	Behaves in a professional and appropriate way to set the right example in the workplace. Takes responsibility for own actions; accepts own mistakes and does not blame others for a job not well done or not done. Behaves in a manner that is accepting, respectful and inclusive of all people. Puts continuous effort into building and maintaining relationships. Accepts conflict as an opportunity to strengthen relationships. Responds willingly to requests for help and information, where possible Is honest and open-minded. Has a ‘can-do’ and ‘will-do’ attitude.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or Please send CV and other relevant documents to t.albert@gov.sc / HRofficerfamilydept@gov.sc

Contact: 4397999 / 4397998

Closing date: Friday 19th December 2025

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.

Family & Equality Department