Reservation Agent 262 views

Job Description

Duties and Responsibilities

• Run daily reports for Reservation department, operational departments, Sales & Marketing.
• Process new reservations, update, and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
• Assist in all allocation of rooms.
• Check and handle for special requests and hard blocking rooms as needed.
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
• Track future room availabilities based on reservations.
• Monitor and update internet reservation system in coordinate with respected hosts.
• Assist in determine room rates based on the selling tactics of the resort.
• Assist in the management of the guest history and profile system.
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
• Ensure that the statistic information is all entered and updated in the computer, such as travel agent, commercial etc.
• Control room inventory in co-ordination with Reservations Manager
• Respond promptly on the overbooking situation, close reservation for critical days and inform our associates.
• Process group turnover; making new group, creating group codes and processing rooming lists within 48 hours of receipt.
• Communicate with group contacts for rooming lists, pickup and/or attrition.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Strictly adhere to LQA standards and guest comments.
• Perform any additional tasks given to me by supervisor/management.

Job Requirement

Qualifications & Experience

• A minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.
• Personally involved, visible and proactive host with excellent organizational skills.
• Have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• Able to work in a cross-cultural environment positively.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
• Familiar with various hotel systems including PMS, GDS and CRS platforms.
• Possess knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings
• Excellent command of written and spoken English and some knowledge of the local language and customs.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or for more information and interested candidate please email CV to recruitment.zilpasyon@sixsenses.com

Closing Date: 18th December 2024

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.