Reservation Consultant 357 views

Organisation: Creole Travel Services

Department: Reservations

Location: Orion Mall Building

Post Title: Reservation Consultant

Responsible To: Senior Reservation Supervisor, Head of Department

Job Description

Job Summary

• Responsible for promoting and booking traveling arrangements for individual VIP clients/Luxury TOPs. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele alongside respective Marketing Manager.
• Determining clients’ needs and suggesting suitable travel packages & itineraries
• Organizing travels from beginning to end, including accommodation, transportation and activities
• Supplying travellers with pertinent information and useful travel/holiday materials

Responsibilities:

• Analyse the clients’ specifications and wishes and suggest suitable travel packages or services
• Manage all mails and ensure completion of all guest requests within a respectable time frame (maximum 24 hours) as per the company’s policy.
• Being proactive on skype, telephone for urgent and last minute assistance and changes
• Provide TOP/Clients with tailor made quotations, detailed program and promotional materials to influence materialisation of booking
• Provide the best available rates & offers and negotiate added benefits with hotels and other service providers to enhance value of the package
• Negotiate added benefits with hotels and other service providers to enhance value of the package
• Up selling of private and tailor made excursions (priority given to in-house products)
• Organize travels from beginning to end; starting with the initial enquiry, follow up during clients stay to ensure smooth service delivery and ends with after sales courtesy follow up.
• Process bookings electronically in the Juniper system as per the Reservations Procedure
• Provide system pro forma invoice as per the Reservations Procedure
• Follow up on payment with Accounts Department to ensure timely confirmation of booking
• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Assist Customer Service with unforeseen problems and complaints
• Maintain relationships with key persons, stakeholders to ensure smooth negotiation and assistance when issues arise
• Build up a loyal clientele by managing all customers’ requirements and exceeding their expectations.
• Organise regular meetings with the reservations staff to review problematic areas and to update the staff on the development of the section
• Meet with other head of departments and optimization of company procedures, complaints, customer feedback, etc….
• Attend all VIP meetings
• Ensure the availability of required resources for the section

Job Requirements

EDUCATION (KNOWLEDGE):

• Diploma in Tourism, O level in English and French. Knowledge of a third knowledge is desirable.

TRAINING (SKILLS):

• Good knowledge of the Seychelles Products
• Computing Skills
• Public Relations skills
• Research skills
• Good knowledge of the destination in all its aspects
• Knowledge of the different markets

EXPERIENCE:

• Minimum 2 to 5 years working experience in DMC or hotel reservations

PERSONAL CHARACTERISTICS:

• Pleasant
• Good PR person
• Dynamic and able to work under pressure
• Good team spirit
• Punctual/reliable

WORKING HOURS

8 hours per day with one-hour lunch break, Monday to Friday. 4 hours on alternate Saturday

SPECIAL WORKING CONDITIONS

Can be requested whenever required to assist outside normal working hours and normal working days

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or forward your CV, Certificates and References to:

Human Resource Department

Creole Travel Services

Orion Building, PO Box 611

Victoria, Mahe Seychelles

Email: hrmanager@creoletravelservices.com

Closing Date: 20th June 2025

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.