Reservations and Sales Assistant 236 views

2 Posts Available (x1 Praslin & x1 La Digue)

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

Inter Island Boats Ltd- Catcocos invites applications from mature, committed, dynamic, motivated and customer-focused individuals for the above positions.

Job Description

Summary of the duties and responsibilities.

• The successful candidates will be responsible for providing efficient and professional reservations and sales services to customers and will be required to:
• Sell Catcocos tickets, process payments and issue booking confirmation numbers and/or boarding passes.
• Accurately enter, amend and maintain reservations in the Company’s reservation system in accordance with established procedures and policies.
• Process last-minute bookings, including bookings received from Destination Management Companies (DMCs) monitoring and following up outstanding reservations.
• Providing prompt, professional and accurate information to customers by telephone, email and in person and handling customer enquiries effectively.
• Assisting with the management of walk-in customers and sales queues, particularly during peak periods.
• Providing efficient customer service and assisting the Reservations and Sales Department with other operational duties as required.
• Ensuring compliance with Company policies, procedures, service standards and the Quality Management System.
• Prepare sales reports and other relevant reports as required by the Manager.
• Providing efficient customer service and assisting the Reservations and Sales Department with other operational duties as required.

Benefits

• Competitive salary commensurate with qualifications and experience.
• Company-provided uniform and transport.
• Additional benefits in accordance with Company policy.

Job Requirements

Minimum Job entry requirements.

Applicants should possess the following:

Post-Secondary School Certificate in Business Studies, Tourism or a related field.

And/or

Experience

• Minimum two (2) years’ relevant experience in a reservations, sales, customer service or related position.
• Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint and experience with reservations, ticketing or customer-service software.
• Willingness and flexibility to work beyond normal working hours, including weekends and public holidays as required by the Company’s operational needs.

Skills and Competencies

• Good knowledge of modern sales techniques and customer service practices.
• Good understanding of the tourism industry, its markets and key stakeholders.
• Excellent verbal and written communication skills.
• Strong listening, customer-service and interpersonal skills
• Sound problem-solving and decision-making abilities.
• Confidence, patience, tact and diplomacy when dealing with customers, including in difficult or challenging situations.
• Ability to work effectively under pressure in a fast-paced customer-facing environment.
• Strong teamwork and interpersonal skills.
• Ability to establish and maintain positive professional relationships with customers, colleagues and other stakeholders.
• A genuine commitment to maintaining and continuously improving customer service standards.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or submit updated Curriculum Vitae with a covering letter, copies of relevant qualifications/certificates and professional references and a valid Police Character Certificate to;

Email address: [email protected] Telephone No 429 7167

or  

Email address : [email protected] Telephone No 4297027.

Closing Date: Saturday 17th October 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.