Sales & Marketing Manager 202 views

Job Description

Summary

Responsible for developing sales strategy and growth, marketing and brand execution for channeling and dealer management of the Karcher brand in Seychelles.

Responsibilities

1. Conduct Market Research and assess market trends for prospects and generating leads
2. Identify target audiences from the market research insights to develop tailored marketing strategies for increased brand awareness and customer engagement
3. Market and promote the full range of Karcher cleaning solutions to a diverse client base, including hospitality, manufacturing and cleaning service contractors.
4. Develop and execute highly effective advertising campaigns across various marketing channels for greater outreach. sales & marketing strategies to maximise brand awareness
5. Set, Meet or exceed sales targets
6. Monitor Industry trends and competitor activities, allowing for timely adjustments to product positioning and differentiation strategies
7. Keeps abreast of new products, features accessories, etc., and their benefits to customers.
8. Prepare and submit weekly and monthly sales report with sales and financial data to the Dealership
9. Tracking sales goals and reporting results as necessary
10. Ensure the availability of stocks for sales and demonstrations
11. Assist in determining pricing schedules for quotes, promotions and negotiations
12. Mentor and empower the sales team from the development and implementation of a dynamic training program that enhance productivity and revenue growth.
13. Actively seek for new sales opportunities via the phone, email and in person
14. Set up meetings with clients and potential clients to evaluate needs or promote products and services
15. Address queries and complaints from customers
16. Collect feedbacks from customers or prospects and share with internal teams
17. Preparing and sending quotes and proposals
18. Negotiating contracts with prospective clients
19. Follow up & confirm service bookings
20. Promoting the organisation and products
21. Managing the sales process through specific software programme
22. Develop and maintain the company’s website and social media pages
23. Building and maintaining the company’s CRM (Customer Relationship Management) system streamlining the administrative tasks
24. Giving sales presentations to a range of prospective clients
25. Participate in sales team meetings and on behalf of the compancy in exhibitions or conferences
26. Keeps up to date on new products and services within the industry.
27. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
28. Maintains a prospect development system.
29. Conducts business in an ethical and professional manner.
30. Fully explains product performance, application, and benefits to prospects.
31. Describes all optional equipment available for customer purchase.
32. Demonstrate the use of the Karcher equipments to illustrate its different features.
33. Knows and understands the applicable laws and safety requirements for effective use of the Kärcher equipment.
34. Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
35. Prepares sold equipment for customer delivery prior to customer arrival.
36. Delivers the Karcher equipment to customers, ensuring that each customer understands its operating features, warranty and paperwork.
37. Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
38. Schedules first and ensuing service appointment with applicable job cards
39. Handles telephone inquiries regarding appointments and work in process.
40. Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
41. Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
42. Maintains professional appearance.
43. Other tasks as assigned.

Benefits

Salary: Negotiable based on qualifications and experiences.

Job Requirements

• Understanding of the sales process and dynamics
• Experience in planning and implementing sales strategies
• Experience in customer relationship management
• A commitment to excellent customer service
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers
• Good negotiation and problem solving skills
• Excellent phone and presentation skills
• Excellent written and verbal communication skills
• IT fluency
• Proficiency in CRM, sales software programs and Microsoft office applications including word, excel and outlook
• Ability to multi-task and work comfortably in a fast paced environment ,
• Ability to flourish with minimal guidance, be proactive and handle uncertainty
• Adequate knowledge of cleaning equipments and sector
• Adequate knowledge of the Kärcher brand

Sales & Service Executive – Education and/or Experience

• Diploma in Sales & Marketing
• High School Diploma (O Level and A Level)
• Bachelor’s degree (B.A.) from minimum 3 years college or university in Business, Sales & Marketing and Project Management or related field
• Minimum 5 years related experience and/or training; or equivalent combination of education and experience in Business, Sales & Marketing and Project Management or related field
• Miniumum 2 years experience working with cleaning equipments and/ or Kärcher brand

Sales & Service Executive – Language Skills

• Sales strategy and revenue growth
• Client Relationship Management
• Customer Service
• Negotiation & interpersonal skills
• Sales Management
• Team leadership & development
• Data analysis and reporting
• Strategic planning and execution
• Product demonstration
• Quality assurance and compliance
• Operational efficiency

Certificates, Licenses, Registrations

Valid Driver’s License

Working Hours:

Monday to Friday : 0830 AM to 0500 PM (1 Hour break)

Saturday: 0830 AM to 1230 PM

How to Apply

Interested candidate(s) are requested to Sign-up or login to apply now or submit curriculum vitae, certificates with references and police clearance certificate to [email protected]

Closing Date: Wednesday 23rd September

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.