More Information
- Industry Banking
- Company Phone +248 4293 000
- Contact Person Head of Human Resources
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Position: Senior Banking Officer – Praslin Branch
Responsible to: Branch Manager
Job Description
Job Summary:
Responsible for supporting the Assistant Branch Manager with the Branch leadership. Supervising the Branch’s operational processes and achievement of deliverables and maintaining a high level of customer service and cash management. Maintaining Compliance with the relevant Legislations and guidelines and In-house Policies.
Key Responsibilities:
- Supervise and coach staff to ensure performance in accordance with the Branch Operations Manual, policies, and regulatory requirements;
- Support the Assistant Branch Manager in monitoring the Branch operations, ensuring efficiency and seamless operation;
- Support with the portfolio of credit evaluation and processing of loan applications ensuring compliance with credit policies and guidelines.
- Support the Assistant Branch Manager in ensuring office discipline and staff are meeting the service delivery standards;
- Provide guidance and support to junior staff, helping them resolve complex transactions and enhance their customer service skills;
- Ensure that the Branch procedures and processes are on par with the business requirements;
- Serve as a primary point of contact for high-value customers, addressing complex inquiries and resolving escalated issues;
- Support the Branch marketing strategy, ensure consistent marketing for the Branch and its products to ensure its profitability;
- Inspect and authorise Opening and Closing of accounts with meticulous precision;
- Assist with reconciliation of Suspense, GL accounts and other relevant accounts;
- Vetting and Approval of Electronic Cheque Clearing – Financial/Technical.
Benefits
Remuneration
Salary will be based on qualifications and experience.
Requirements
Qualifications and Experience
- Degree level desired preferably Bachelor’s degree in Banking, Business, Commerce, Finance, Accounting, or a professional Banking qualification such as Associate Chartered Banker Diploma, Retail Banking II, or Certified Commercial Lending with 3 years banking experience; or
- At least 5 years’ experience in banking or financial services in an Officer role with strong understanding and skills in Cash management practices, customer service, commercial lending and credit management, plus achievement of a professional Banker Diploma.
Key Competencies
- Customer-focused mindset with a proactive approach to problem solving
- Strong understanding of banking operations, regulations and compliance
- Proactive and flexible approach to completion of work and drive results
- Ability to work effectively under pressure and manage multiple tasks
- Strong leadership, planning and organising, and team-building abilities
- High integrity and professional ethics
- Good marketing and analytical skills
- Excellent interpersonal, verbal and written communication skills
- Proficient in Microsoft Suite and Banking technologies.
How To Apply
Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, curriculum vitae and certificates to Chief Human Resource Officer, by email: careers@nouvobanq.sc.
Call us on: +248 4293 000
Visit our website: careers@nouvobanq.sc
Nouvobanq reserves the right to contact only shortlisted candidates for interview.
Closing Date: 10 April 2025
Note:
In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.
