Senior Centralized Operations Officer 342 views

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

The Seychelles Credit Union is looking for serious, motivated and experienced candidates to fill the above position.

Job Description

Job Summary

The Senior Operations Officer will be responsible for ensuring the effective and efficient execution of daily operational activities within the Centralised Operations Department. This role ensures the compliance with internal policies and external regulations while managing critical operational tasks such as SEFT (Seychelles Electronic Funds Transfers), Inter Account Transfer, Debit Cards, Internet Banking, Salary Postings, Standing Orders and other related payment channels.

The Senior Operations Officer will work closely with the Operations Supervisor and Manager to ensure that all activities adhere to best practices, regulatory requirements, and internal standards.

Duties:

1. Validate and process standing orders, salary postings and other similar payment type.
2. Ensure accurate and secure handling of inward and outward fund transfers.
3. Monitor and execute manual postings as required. Monitor and execute the reconciliation of daily ATM, POS, and EFT
   transactions.
4. Process debit card requests, ensuring accurate and timely submission to the card printing provider
5. Act as the primary liaison with service providers and internal teams for verification and follow-ups.
6. Oversee debit card issuance and activation in the core banking system and Power Card.
7. Track dispatched debit cards and ensure proper stock management.
8. Address customer disputes, fraud monitoring, and security concerns related to debit card transactions.
9. Ensure operational adherence to Anti-Money Laundering (AML) regulations and fraud prevention measures.
10. Assist with internal and external audit requirements by preparing reports and supporting documentation.
11. Identify and manage operational risks.
12. Support process improvements and implement operational efficiencies to enhance service delivery.
13. Collaborate with the Operations Supervisor to refine existing procedures and integrate technological advancements.
14. Ensure compliance with SCU’s internal policies and national banking regulations.
15. Act as a key escalation point for operational challenges, assisting team members in resolving customer issues.
16. Monitor daily activities within the Centralized Operations team to ensure high-quality service delivery.
17. Provide guidance and mentorship to junior staff, supporting their professional development.
18. Handle member inquiries related to cards and digital services.

Benefits

Salary negotiable based on qualification and experience.

Job Requirements

Qualifications and Experience

• At least Five (5) IGCSE with pass; and/or
• Diploma in Accounting or Business Studies; and/or
• A Level in Mathematics or Computer Studies is considered an advantage; and/or
• Certification courses in Microsoft Excel or Computer Studies
• Minimum 3 years of experience in a related field, preferably in banking operations, payments processing, or financial
  services.
• Experience with electronic fund transfer, cheque clearing, debit card management, and customer service.
• Strong background in risk management and regulatory compliance.

How To Apply

Interested candidates should Sign-up or login to apply now or please forward application to:

BOARD OF DIRECTORS
SEYCHELLES CREDIT UNION
CO-OPERATIVE HOUSE
MANGLIER STREET
P. O. BOX 342
VICTORIA
MAHE
SEYCHELLES

or email: hr@scu.sc

Only shortlisted candidates will be contacted.

Closing Date: Wednesday 16th April, 2025 at 1600hrs

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.