Telephone Operator (Shift) 164 views

The Public Utilities Corporation is committed to building a diverse and inclusive workforce. We welcome applications from qualified individuals of all genders and backgrounds.

Post Title: Telephone Operator (Shift)

Division: Corporate

Job Description

Duties & Responsibilities

• Operate the telephone systems in the Call Centre with the aim to ensure efficient service delivery as expected of the public
• Coordinate communications with staff involved in operations and emergency/standby services as per stipulated in the Standard Operating Procedures
• Record and inputs all activities of the emergency services in the ‘live’ OS Ticket and ensure close up of requests and complaints
• Ensure continuity of communication systems at all times by testing and pursuit of fault repairs
• Report all abnormal occurrences or un-resolved complaints to the Shift Supervisors, Senior Supervisor, Breakdown Team Supervisors/Superintendent and Standby Engineers
• Escalate critical matters to the Manager Corporate Call Centre
• Strictly participate in the shift handover process at the beginning and end of each Shift.

Job Requirements

Qualification and Experience

• Post-Secondary level of education or
• Secondary level of education with experience as Telephone Operator, receptionist or Front Office
• ICT Proficiency
• Fluent in English, French and Creole both written and spoken
• Good Interpersonal & Communication Skills

Personal attributes

• Must be responsible and reliable
• Must be self-motivated and able to perform shift duties
• Must be prepared to perform duties as the need arises given that PUC is an essential service provider
• Must be knowledgeable with the processes and department of the Company

How To Apply

Interested candidates should Sign-up or login to apply now or should forward their applications on the prescribed form (which can be downloaded from the PUC website www.puc.sc or collected at the Reception Desk at Maison De Malavois, Bois De Rose Avenue or at the PUC Praslin Office, Baie Ste Anne), with a covering letter including certificates and references to:

The Human Resources Manager

Public Utilities Corporation

Maison De Malavois

PO Box 174

Mahé

or via email to [email protected] not later than: Monday 5th October 2026.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.