Application and System Support Senior Officer 419 views

Post Title: Application and System Support Senior Officer

Division: Information and Communication Technology

Job Description

Summary of Duties

• Provide technical support to the team responsible for a subset of business systems applications
• Provide assistance in one or all areas of applications programming that includes testing, design, and analysis
• Assist in the formulation of procedures and best practices for users of applications
• Talk to staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• Troubleshoot system problems, diagnose and solve software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Assist in coordinating IT projects
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, e.g., ISV
• Test and evaluate new technology
• Provide technical support for level one escalation issues via helpdesk
• Proactively and reactively fix any errors found as quickly as possible
• Provide training to subordinates as well as end users
• Keep update documentation of support manuals and procedures
• Create user guides and tutorials for the users

Job Requirements

Qualifications and Experience

• Any combination of education and training equivalent to possession of a Bachelor’s degree in computer science, information engineering or other related areas; such education should be at a level which demonstrates the ability to perform duties comparable to those listed herein
• Possession of a BS degree in a computer discipline or relevant Professional Body certification or membership will be a plus
• 3 years of experience in a similar position

Technical skills should include but not limit to:

• TCP/IP, routing, VLAN, VPN, LDAP, MS Exchange Server, MS Windows Server, MSSQL Server, Cisco routers/switches, Cisco IOS, Linux, ADS, VMWARE, BES, DNS, LAMP, IIS, AJAX, MVC, load-balancing, and firewall

Desirable

• Possession of a valid Seychelles driver’s license
• Ability and willingness to travel on work assignments
• Willingness to work additional hours during the week, public holidays and/or weekend, if require

How To Apply

Interested candidates should Sign-up or login to apply now or should forward their applications on the prescribed form (which can be downloaded from the PUC website www.puc.sc or collected at the Reception Desk at Maison De Malavois, Bois De Rose Avenue), with a covering letter including certificates and references to:

The Human Resources Manager

Public Utilities Corporation

Maison De Malavois

PO Box 174

Mahé

or via email to recruitment@puc.sc not later than: Friday 16th January 2026.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.