Application & System Support Officer 145 views

Post Title: Application & System Support Officer

Division: Information & Communications Technology (ICT)

Job Description

The Application & System Support Officer delivers responsive, high-quality technical support to clients and colleagues across the organization. This is a client-facing role that combines hands-on troubleshooting with clear communication, translating technical solutions for both technical and non-technical audiences. Success in this role requires strong organizational skills, sound judgment under deadline pressure, and a working understanding of the utilities industry and its business processes.

Duties & Responsibilities

• Provide technical support to the team responsible for a defined portfolio of business systems applications
• Contribute to applications programming activities, including testing, design, and analysis
• Help develop and refine procedures and best practices for application users
• Monitor and maintain computer systems
• Guide staff and clients—in person or by phone—through steps to set up systems or resolve issues
• Produce support materials, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair faults or configure systems
• Support the rollout of new applications
• Set up new user accounts and profiles, and resolve password-related issues
• Respond to call-outs within agreed time limits
• See tasks through to completion, escalating to third parties when appropriate
• Prioritize and manage multiple open cases simultaneously
• Build strong working relationships with customers and other professionals (e.g., ISVs)
• Test and evaluate new technology
• Provide Level 1 escalation support via the helpdesk
• Proactively and reactively resolve errors as quickly as possible
• Maintain up-to-date support manuals and procedures; create user guides and tutorials

Job Requirements

Education

• A degree is not required, though candidates with relevant qualifications are preferred.
• Professional certifications such as Microsoft Certified Software Engineer (MCSE), ITIL or equivalent will be an added advantage.

Skills and Experience

• Experience supporting business applications and IT systems.
• Knowledge of LAN/WAN networks, Windows and Linux operating systems, Microsoft Office, Active Directory, Microsoft SQL Server, and VMware.
• Experience with ERP systems, preferably Microsoft Dynamics AX and Ferranti MECOMS, will be an advantage.
• Good troubleshooting and problem-solving skills.
• Ability to prepare technical documentation and user guides.
• Basic understanding of the utilities industry is an advantage

Personal attributes and other skills

• Customer-service oriented with good interpersonal skills.
• Good verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Able to work independently and as part of a team.
• Well organised and able to manage multiple tasks in a timely manner
• Proactive, reliable, and able to work under pressure.
• Results-driven and detail-oriented
• Willing to learn new technologies and continuously improve

Other Requirements

• Possess a valid Seychelles driving licence.
• Willingness to travel to work sites as required.
• Willingness to work outside normal working hours, including weekends and public holidays when necessary.
• Ability to work for extended periods using a computer.
• Maintain professional conduct and appearance at all times.

How To Apply

Interested candidates should Sign-up or login to apply now or should forward their applications on the prescribed form (which can be downloaded from the PUC website www.puc.sc or collected at the Reception Desk at Maison De Malavois, Bois De Rose Avenue or at the PUC Praslin Office, Baie Ste Anne), with a covering letter including certificates and references to:

The Human Resources Manager

Public Utilities Corporation

Maison De Malavois

PO Box 174

Mahé

or via email to [email protected] not later than: Monday 3rd August 2026

The Public Utilities Corporation is committed to building a diverse and inclusive workforce. We welcome applications from qualified individuals of all genders and backgrounds.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.