Bank Clerk 564 views

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Position: Bank Clerk

Responsible to: Head of Customer Service

Job Description

Job Summary:

Improving customers’ banking experience with the bank by ensuring that the customers are attended to and all their challenges are resolved in a timely manner.

Key Responsibilities:

• Attend to customers promptly and efficiently;
• Advise customers on best account suited for their purpose and applicable rules and regulations
• Ensure that all activities and duties are carried out in full compliance with regulatory requirement and in-house policies and standards;
• Assist customer with Online Banking queries, request and collection of Electron Cards;
• Open/close Accounts and obtain relevant documents;
• Attend to enquiries and complaints from customers’ and escalate promptly where required;
• Attend to Front Office transactions and postings;
• Follow security procedures and minimise security risks at all times;
• Undertake Filing Duties.

Benefits

Remuneration

Salary will be based on qualifications and experience.

Job Requirements

Qualifications and Experience

• Certificate in Banking or Diploma Business Studies, Office Management or Front Office Operations, or A Level in English and Business Studies, or Accounting with experience in Customer Service.
• 2 years’ banking experience and Customer Service Excellence Achievement would be of advantage.

Key Competencies

• Excellent customer service skills and caring attitude
• High Integrity, professional ethics, and behaviour
• Ability to listen to customers and negotiate solutions
• Ability to process data entry and analysis quickly and correctly
• Strong organisation skills and ability to handle pressure and deliver workload
• Good written communication, interpersonal and team building skills
• Good working knowledge of MS Word, Excel

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, up-to-date curriculum vitae and certificates to Chief Human Resource Officer, by email: careers@nouvobanq.sc.

Management reserves the right to contact only shortlisted candidates for interview.

Closing date: 26th January 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.