Complaints Officer 118 views

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ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

OUR VISION – “Be the leading institution in the protection of consumers and the competition process for the promotion of socio-economic welfare.”

The Fair Trading Commission is looking for a responsible dynamic and enthusiastic individual to join its team of dedicated employees.

VACANCY: COMPLAINTS OFFICER

The details of the vacancy is as follows:

Job Description

Job Summary

  • Record and maintain complaints on behalf of the Commission by:
    • Collecting relevant information
    • Assessing documents
    • Compiling facts
  • Answering telephone calls and advising complainants on relevant matters
  • Refer relevant matters to concerned authorities
  • Coordinate and facilitate the screening process
  • Maintain appropriate records and documentation of complaints lodged
  • Receipt, handling and management of Exhibits
  • Maintain statistics by compiling and providing same to the relevant departments when required

Job Requirements

Qualifications

  • Certificate in Law plus 4 years relevant work experience OR
  • A Level in Law plus 3 years relevant work experience OR
  • Diploma in Law plus 2 years relevant work experience.

Preferable Skills

  • Customer orientated
  • Conversant with Microsoft Word and Excel
  • Able to manipulate softwares
  • Good written and oral communication skills
  • Ability to work in a team and provide valuable contributions

How To Apply

Interested candidates should Sign-up or login to apply now or are requested to submit their application [Curriculum Vitae and Cover Letter] to the Human Resources & Budget Management Officer’s E-mail address: hr@ftc.sc

Closing date for submission of applications on Monday 21st October, 2024. 

*The complete Job Description can be viewed upon request at the office of the Fair Trading Commission

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.

Only candidates can apply for this job.
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