Experience Centre Manager 198 views

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

Located on the breathtaking Félicité Island, Six Senses Zil Pasyon is one of the most dramatically beautiful destinations in Seychelles. Surrounded by massive granite boulders and lush tropical landscapes, our resort offers a unique blend of natural beauty, serenity, and sustainable luxury.

We’re passionate about creating unforgettable experiences for our guests while nurturing a culture of excellence, wellness, and personal growth for our team. Every host plays a vital role in shaping our story — one of innovation, care, and connection.

Job Description

Duties and Responsibilities

Vision and Values

As Experience Centre Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes participating in our Mission Wellness activities.

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Experience Centre Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.

Out of the Ordinary

I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonize with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.

Operational Ownership

In this role, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Rooms to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them.  I will support an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes: (please review points below and localize)

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the Guest Experience department.
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting Guest Experience department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
• Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.
• Plan a robust business for the Guest Experience department.
• Responsible for monthly inventory.
• Follow pricing guidelines given set by the property.
• Thorough knowledge of all facilities and services offered by the property.
• Ensure of the updating guest history profile.
• Deliver a crafted experience for all our guests and foster a desirable place to work for all of our hosts.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
• Work closely with marketing, sales and public relations in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
• Ensure that all activities within the Guest Experience department are carried out ethically, honestly and within the parameters of local law.
• Revising and controlling department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.
• Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.
• Attend or conduct the designated meetings and briefings as instructed by my manager.
• Perform any additional duties given to me by my Director.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or for more information and interested candidate please email CV to recruitment.zilpasyon@sixsenses.com or call 467 1000.

Closing Date: 3rd February 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.