Front Office Supervisor 271 views

Here it is!

We are hiring at Laila – A Tribute Portfolio Resort based at Anse Royale, Seychelles. Join our growing family and embark on a journey with an endless potential of exploration in diverse harmony within our natural paradise while experiencing an authentic island spirit.

Job Description

Position Summary

Motivated and experienced Front Office Supervisor to lead our front desk team and ensure a seamless, welcoming experience for all guests. Possess strong leadership skills, excellent customer service abilities, and a proactive approach to managing daily operations of the front office.

Key Responsibilities:

• Supervise and coordinate front office operations, including check-in, check-out, reservations, and guest services.
• Lead, train, and motivate the front office team to deliver exceptional service.
• Handle guest complaints, feedback, and special requests promptly and professionally.
• Monitor and ensure accuracy of billing, cash handling, and financial transactions.
• Maintain front office reports, records, and daily activity logs.
• Collaborate with housekeeping, and other departments to ensure smooth operations.
• Implement and uphold hotel policies, procedures, and standards.
• Ensure the front office area is organized, clean, and welcoming.

Job Requirements

Qualifications and Skills:

• Previous experience in front office operations.
• Strong leadership, interpersonal, and communication skills.
• Proficiency in opera system software is a plus.
• Excellent problem-solving skills and ability to remain calm under pressure.
• Knowledge of hotel operations, customer service standards, and hospitality best practice
• Leadership and team management.
• Attention to detail and organizational skills.
• Guest-focused mindset and professionalism.
• Ability to train and mentor junior staff.

How to Apply?

Interested candidates should Sign-up or login to apply now or send your updated CV, photo and certificates to grow@lailaresort.com

Closing date: 3rd January 2025

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.