Guest Service Agent 11 views

ONLY SEYCHELLIOS CANDIDATES CAN APPLY FOR THIS POST

Air Seychelles is in search of Guest Service Agents to provide safe, secure and efficient customer service to passengers, whilst ensuring compliance with safety and security standards in compliance with regulatory requirements, company polices and customer airline procedures.

Job Description

A summary of your responsibilities will include but not necessarily limited to the following:

• Meet aircraft on arrival and guide passengers to the arrival lounge, including passengers in transit and at departure
• Handle all passenger handling activities .e.g. Check passenger ticket, allocate seats on aircraft, weigh baggage, ask security questions,
• Conduct boarding functions
• Assist and provide special attention to passengers with special or specific needs- wheelchair cases, unaccompanied minors, passengers with young children, elderly, disabled, CIPs and VIPs. Escort them through the airport processes (immigration, customs, etc.), throughout the airport, and to the aircraft if necessary.
• Liaise with relevant airport users in the event of delays for both schedule and ad-hoc flights.
• Compile statistics, ensuring that all coupons are accounted for, and dispatch to Revenue Accounting and/or Customer airline representative.
• Complete all relevant documentation as required and ensure are performed in a timely manner.

Hours of Work

Shift Hours

Work Location

International Airport

Job Requirements

Our Preferred Profile

• Graduate of a post-secondary institution with minimum IGCSE qualification in English, French and Mathematics *
• Excellent customer service skills/awareness- Formal qualification in customer service an advantage
• Fluency in English and French highly desirable – any other foreign language is a plus.
• Strong interpersonal and communication skills- Fluency in French and English preferred. Ability in other foreign languages a plus
• Good computer literacy.
• Excellent problem-solving skills- Proficient in handling upset or angry passengers, whilst maintaining a professional and tactful composure
• Possesses a pleasant disposition with excellent grooming standards
• Excellent attention to detail.
• Able to work well in a team.
• Prepared to work odd hours, including weekends and public holidays.

How To Apply

Interested candidates should Sign-up or login to apply now or Candidates who are interested in the above position should send their CV, Certificates and References via email: recruitment@airseychelles.com no later than the closing date.

Closing Date: 24^th January 2025

Management reserves the right to call in the best candidate who meets selection criteria, following shortlisting of all applications.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.