Guest Services Assistant 389 views

2 Posts

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

Eden Island Luxury Accommodation (EILA) has the following vacancy available:

• Guest Services Assistant x 2

Job Description

DUTIES AND RESPONSIBILITIES

Guest and Client Services Department

• Liaise with all departments
• Viewings of rental pool units with prospective guests/tenants
• Perform arrival services (meet & greet) in terms of:
• Check-In service
• Payment process as well as damages deposits
• Ensure porter/shuttle to be available prior to arrival on departure and during guest stay
• Hand-over of unit
• Ensure guest satisfaction during/throughout stay
• Ensure guest is happy and resolve any problems with the best solution to solve the problem
• Arrange and manage check out and departure process
• Update guest information in the Property Management System
• Ensure daily update of the Seychelles Environment Levy Sustainability Register
• Ensure compliance with accounting procedures and internal controls.
• Comply with accurate end-of-day cash-up procedures using the Property Management System
• Comply with cash drop protocols and any other financial protocols in place.
• Contributes to team effort by accomplishing related results as needed

Housekeeping Department

• Perform pre-arrival property checks in terms of cleaning standards (general), hygiene (bathrooms and kitchen), maintenance throughout property and functioning of aircons, lights, TV, DSTV, WIFI, plug points and electrical appliances
• Perform pre-arrival and exit inventory check
• Attend to guest/long tenant complaints and rectify issues of maintenance nature promptly and efficiently
• Liaise with other relevant departments
• Exit inventory inspection and check after departure
• Check that EPVs are clean and functional before arrival
• Ensure EPVs are returned back to property after departure and put on charge
• Ensure guest apartment and EPV keys are returned at the Call Center security after departure

Other than their regular duties, the Guest Services Assistant is expected to offer coverage (15h00 to 23h00) when needed to the below:

Night Audit Duties

• Perform nightly reconciliation of accounts using CiMSO Innkeeper PMS.
• Balance room charges, payments, and other transactions against system records.
• Address late guest arrivals; departures; inquiries and maintain security protocols during evening hours.

Benefits

Salary: Depending on qualifications and experience

Job Requirements

Skills, Attributes and Qualifications:

• Experience in a similar position
• Computer literate on Microsoft Office products and related Property Management Systems e.g. Fidelio Opera and CiMSO Innkeeper PMS would be a plus
• Must be prepared to work flexible hours including weekends/public holidays
• Good command of English and French languages
• Must be in possession of a valid driver’s license

How To Apply

Interested candidates should Sign-up or login to apply now or please forward your application and CV to the Human Resources Manager, P O Box 1403, Eden Island or email to [email protected]

Closing Date: Monday 1st September 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.