Product Manager 607 views

Organisation: Creole Travel Services

Department: Product & Quality Service

Location: Mahe Trading Building

Post Title: Manager – Product

Responsible To: General Manager

Job Description

Job Summary

Responsible for the proper management of the Product Department. Ensure effective budgeting, planning, control, monitoring and reporting of the departmental activities in order to achieve the objectives adopted for the department accordingly.

Duties

1. Ensure that all activities of the Product Department are properly planned, supervised, monitored and implemented.
2. Monitor and ensure the delivery of quality services as mandated for the department
3. Responsible to meet the department productivity goals
4. Review the costing policy for the excursions as and when required;
5. Seek innovative ideas for new excursions and/or activities/events
6. Make provision to evaluate quality of service provided by the service providers i.e hotels, car hires, etc and advise the company accordingly.
7. Ensure that required and proper resources i.e. human and others are allocated for the effective implementation of these plans.
8. Ensure staff awareness of the customers requirements
9. Organise periodic meetings with heads of sections to discuss the progress of the department
10. Ensure in liaison with the Human Resources department the implementation of required training/development programs for staff of the department to ensure competency at work
11. Supervise and manage staff under responsibility in accordance with CTS’s policies and procedures. Ensure staff awareness of their roles and responsibilities regarding their jobs
12. Establish employee goals and conduct employee performance reviews
13. Coordinate with the Human Resources Department  for appropriate staffing levels
14. Facilitate on the job training for staff of the Department
15. Make provision for the appraisal of staff and make required recommendations for for staff enhancement/career progression, training etc accordingly.
16. Maintains annual holiday chart for the staff of the department and monitors staff work rosters
17. Effectively and efficiently maintain the standards of the (ISO) quality management system of company.
18. Any other related duties that may be assigned

Job Requirements

EDUCATION (KNOWLEDGE):

• Degree in Tourism/Sales & Tourism Marketing

EXPERIENCE:

• Minimum 3 years related working experience at management level in a Tourism related field

TRAINING SKILLS/KNOWLEDGE:

• Good communication and interpersonal skills, good planning and organizational skills, computer skills, Good Public Relations skills, Knowledge of Tourism products, marketing skills, Good customer relations skills, supervisory and management skills, Research skills,
• Good knowledge of the destination in all its aspects
• Knowledge of the different markets

 PERSONAL CHARACTERISTICS:

• Able to work under pressure, Strong and convincing personality, pleasant personality, confidential Punctual/reliable

WORKING HOURS

Monday to Friday – from 8am to 4pm with one hour lunch break. 4 hours on alternate Saturdays

SPECIAL WORKING CONDITIONS:

Flexible working arrangements. Can be requested to work outside normal working hours and days as per exigencies of duties.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or forward your CV, Certificates and References to:

Human Resource Department

Creole Travel Services

Orion Building, PO Box 611

Victoria, Mahe Seychelles

Email: hrmanager@creoletravelservices.com

Closing Date: 3rd March 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.