Receptionist – Bank Clerk 143 views

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An opportunity has opened for the following:

Position: Receptionist-Bank Clerk

Responsible to: Head of Customer Service Retail

Job Description

Job Summary:

Serve as the first point of contact for customers and visitors at the Bank ensuring a welcoming environment while providing essential banking services and guiding customers to the appropriate area for specialised service, sales, help or advice.

Key Responsibilities:

• Greet and assist customers and visitors in a friendly and professional manner, providing information about the Bank’s services and help customers with their inquiries;
• Guide customers to the appropriate area of delivery for specialised service, sales, help or advice;
• Assist customers in completing forms and applications for various banking services and maintain accurate records and documentation of customer interactions and transactions;
• Perform basic banking transactions, such as processing instructions for deposits, withdrawals, and account inquiries;
• Answer direct incoming phone calls promptly and professionally and support appointment scheduling for Bank Officers and other staff as needed. Assist with Courier Service deliverables and proper record keeping;
• Comply with all Banking Regulations, In House Policies & Procedures, CBS Guidelines, Anti Money Laundering (AML) and Know your Customer (KYC) Policies;
• Assist in maintaining a secure bank environment by monitoring access and reporting any suspicious activities to immediate superiors. Follow security procedures and always minimise security risks;
• Ensure that all banking operations activities and duties are carried out in full compliance with regulatory requirement and policy standards;
• Support operations by performing general clerical duties, including data entry and filing;
• Assist in the preparation and distribution of reports and other documents as required by the department;

Benefits

Remuneration

Salary will be based on qualifications and experience.

Requirements

Qualifications and Experience

• Certificate in Banking, Business, Office Management or Front Office Operations, with previous experience in Customer Service preferably in Banking or Financial services.
• 2 years banking experience and Customer Service Excellence Achievement would be an advantage.

Key Competences

• Excellent customer service skills and caring attitude
• High Integrity, professional ethics, and behaviour
• Ability to listen to customers and negotiate solutions
• Ability to process data entry and analysis quickly and correctly
• Strong organisation skills and ability to handle pressure and deliver workload
• Good written communication, interpersonal and team building skills
• Good working knowledge of MS Word, Excel

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, curriculum vitae and certificates to Chief Human Resource Officer, by email: careers@nouvobanq.sc.

Call us on: +248 4293 000

Visit our website: www.nouvobanq.sc

Nouvobanq reserves the right to contact only shortlisted candidates for interview.

Closing Date: 20 October 2024

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.