Representative – Russian Speaking 25 views

Job Description

1. Collect and check correctness of pochettes; compare with passenger list and revert to reservation agent in case of discrepancies. Initiate change and follow-up.
2. Undertake briefing of clients at hotel; attend to their requests, complaints and generally look after clients’ comfort and welfare during the entire visit.
3. Proactively market and sell the services of Mason’s; actively soliciting additional business.
4. Ensure that tour operator and Mason’s instruction relating to information to be given to clients, is promptly and correctly carried out.
5. Issue vouchers as per price list; collect payment, prepare relevant documents for accounting purposes.
6. In liaison with Customer Service Coordinator /Reservation Agent collect payment against pro-forma invoices; issue receipts and effect payment to accounts.
7. Participate in and assist with trade visits.
8. Submit daily report on clients’ status to Mason’s Travel.
9. In case of emergency immediately inform all parties concerned.
10. Occasionally function as a guide when required.
11. Promote the image of the company by being well-groomed and well informed with regards to activities and services.
12. Look after the company’s car, phone and uniform as per company’s regulation.
13. Pick up list of passengers for the day, and other relevant materials and documents.
14. Establish nationalities and language preferences of passengers.
15. Meet passengers, update list and report discrepancies to Excursion and
16. Tours Supervisor.
17. Welcome and orientate passengers on excursion and programme.
18. Assist passengers with boarding, double check names and numbers.
19. Provide commentary; general information; answer questions; deal with emergencies.
20. Look after the welfare and comfort of passengers for the duration of the excursion, e.g. at mealtimes, stops on route.
21. Execute head count at every stop
22. Get actively involved in the activities of the excursion, inter alia for safety purposes.
23. Pick up weekly list of assignments (Saturday, report for briefing on a daily basis, e.g. on VIPs etc.).
24. Assure that the correct equipment and material is on board (microphones, first aid kit, snorkeling equipment etc..).
25. Hand out and collect service quality assessment forms, and return to supervisor.
26. Assist drivers/skippers in the collection of vouchers.
27. Time and other duties permitting, assist catering staff with cleaning up and serving of passengers at mealtimes.
28. Assist with office duties in support of their customer service function, etc.
29. Make proposals to improve quality and efficiency of operations.
30. Maintain a positive image of the company at all times by wearing the uniform appropriately.
31. Assist with any other duties as required from time to time.

Benefits

Remuneration can be negotiated based upon experience and qualifications.

Training

• Induction
• On-the-Job
• ISO 9001-2008 Awareness

Job Requirements

• STA certificate in International Tourism or equivalent
• Must be able to converse in the English and Russian Language. A third language will be an advantage.
• Must possess a valid driving licence

How to Apply?

Interested candidates should Sign-up or login to apply now or forward your CV with covering letter to:

Human Resources Department, Mason’s Travel (Pty) Ltd, PO Box 459, Revolution Avenue, Victoria, OR by e-mail to: recruitment@masonstravel.com

Closing Date: 15th January 2026

Our Team will respond to shortlisted candidates only.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.